Complaints and compliments

 

A little thanks goes a long way...

Saying thank you can really brighten someone's day. Here are just a few of the compliments we've received recently. We'd love to hear more, so please share your stories with us via the compliment form.

Customer stories (9 comments)

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compliments
 

"Thanks to the Customer Representative that took a call regarding my lost card. The call was dealt with quickly and efficiently, and this kind of service often goes unnoticed."
Mr S from Surrey
 

"Whilst in the Bedford branch waiting to be served I observed the staff members going about their day to day duties and just wanted to say how impressed I was with the general helpfulness and politeness."
Mr G from Bedford
 

"Was happy to complete a survey to let the staff know they provide an excellent service in my local branch."
Mr S from Warwickshire
 

"I visited my branch to discuss mortgages and wanted to Convey this message personally because of the outstanding and professional service I received at the branch. I know the people who helped me are busy, and I can understand why, keep up the good work."
Mr S B P from Hounslow
 

"I wanted to pass on my thanks for the fantastic service I received when opening my ISA. I'm saving for a house and will definitely consider HSBC as a result of this experience."
Mr P from Bedfordshire
 
 

"Popped into the local branch to speak to someone about share dealing. Received an excellent service all round. As well as an appointment to talk about share dealing in detail, I also managed to sort out my travel insurance too."
Mr H from Warrington
 

"Thanks to the staff at the Grimsby branch the duplicate statement I ordered - which wouldn't have arrived in time by post - was sent to the branch quickly. The branch then called me to let me know it was available to collect. Great service."
Mr C from Grimsby
 

"Very happy and satisfied with the service I receive in branch. I'm always seen to quickly, and helped every time I go in."
Prof P from London
 

"I visited my local branch to discuss savings, to help me decide on the correct product for me. Happy and very pleased with the help I received. So much so I asked for the same member of staff next time and was impressed again, so I took them a box of chocolates on my next visit just to say thank you."
Miss B from London
 

HSBC Bank Plc will use your information to publish your feedback on this website, and if you agree, to contact you regarding your feedback. By completing the forms on these pages you are agreeing to us using your comments in this way. However we may not publish all comments received & reserve the right to quote from any compliment/comment.

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