Complaints and compliments

 
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A little thanks goes a long way...

Saying thank you can really brighten someone's day. Here are just a few of the compliments we've received recently. We'd love to hear more, so please share your stories with us via the compliment form.

Customer stories (10 comments)

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compliments
 

"We went to the Telford Town Centre branch to set up a new joint account. We were dealt with by a lady who made the whole experience painless, quick and simple. She helped us to transfer all of the Direct Debits that needed moving and did this in a remarkably short period of time. She was warm, chatty and didn't stop smiling throughout - a real pleasure to deal with and a credit to the branch."
Mrs A from Telford
 

"Thank you to the two ladies that dealt with my enquiries today, their service, manner and courtesy was great. Refreshing to deal with real people who can help."
Mrs M from Stanstead
 

"Last evening I sent you a message as I was most upset that a d/d had not been paid. Today I spoke to one of your team who fully explained the reason why. He was extremely efficient, understanding and a credit to your organisation."
Miss B from Shropshire
 

"I was completely bowled over by the amazing service provided by your Walton on Thames branch. I went to pay in a cheque, then realised I must have posted it in a nearby post box on the way to the bank. John advised me that the postie would be there at 5.15 so he waited but the postie did not show up on time so he had to get back to his post at the bank. Oh my goodness what exceptional customer service and kindness!"
Miss S from Surrey
 

"Thank you for understanding very well what it means to provide a high quality retail banking service. As a result, I choose HSBC everywhere globally when looking for banking services. Keep it up."
Mr S from Harrow
 
 

"I just wanted to say thank you to HSBC for being really helpful recently. I urgently needed a letter to support a visa application and it was dealt with very quickly and efficiently by all those involved. Both my husband and I were incredibly impressed with the level of customer service. Thanks, HSBC!"
Miss P from London
 

"I was at the Rushden branch trying to complete my loan when the HSBC servers went down. I would like you to pass on my thanks and appreciation to the staff member who was very helpful and kind during the 2 hour outage. When I got home at 5.15pm, they called to say that the computers were back up and running and had successfully transferred my loan. This is an excellent example of customer service and I would like you to praise all the staff at the branch who had to deal with angry customers when it was no fault of theirs."
Mr S from Bedford
 

"I am very relieved and heartened that HSBC has taken my complaint so seriously, and that appropriate measures have been taken to rectify the situation. I hope this message can be taken as the completion of the complaints process to both party's satisfaction, and I look forward to continuing to use HSBC products and services in the future."
Mr H from Warwick
 

"Thank you for your recent phone call to follow up on my new account. I am very satisfied with the prompt action you have taken to resolve the issue and impressed by the high quality of assistance you have provided. Many thanks and best regards."
Ms O, London
 

"I would like to thank Emma for representing your bank in the most professional manner whilst resolving my recent banking issue and would like to add she was invaluable throughout. She immensely restored my confidence with her patient assistance and all I can say is thank you again for making her service available to me."
Ms R, Surrey
 

HSBC Bank Plc will use your information to publish your feedback on this website, and if you agree, to contact you regarding your feedback. By completing the forms on these pages you are agreeing to us using your comments in this way. However we may not publish all comments received & reserve the right to quote from any compliment/comment.

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