Complaints and compliments

 

Good or bad, we'd like to know about your experience with us

complaints and compliments
  • Feedback Let us know what you think. Liked a new product? Your opinion could help make it better.

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  • Complaints Not happy about something? Unsatisfactory service? Tell us what's wrong.

Make a complaint
  • Compliments Have we gone that extra mile for you? Share your story with us.


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Payment Protection Insurance

We're sorry that you have a concern about Payment Protection Insurance (PPI) and we promise to do our best to investigate your complaint as swiftly as we can.

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Overdrafts and Charges

To help you avoid unnecessary charges we simply ask that you talk to us in advance so we can do what we can to help you, and arrange a formal overdraft where appropriate.

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A message from Head of Customer Complaints - Mike Walker

At HSBC, we take every single complaint seriously. Mike Walker explains why it's so important that you tell us if something is wrong.

Do you have a question?





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