If you're worried about money, get in touch
If you don't think you'll be able to make your repayments to us in the near future, please contact us as soon as possible. Our trained specialists are here to help, offering an income and expenditure review and working with you to develop a plan for sorting out your finances.
Speak to one of our specialists
Call us on 0845 850 0611
Lines are open 8am to 8pm Monday to Friday, and 8am to 4pm on Saturday (except for Christmas Day, Boxing Day and New Year's Day).
Talk to us face-to-face
Call us on 08457 404 404 to book an appointment in your nearest branch.
Lines are open 8am to 10pm every day.
Branch locator
Already receiving advice?
If a debt-counselling organisation such as the Citizens Advice Bureau is already helping you, we'll work with them.
Already in arrears?
If you're already in arrears and would like to speak to our Collections Team, please call 0845 600 6423. Lines are open 8am to 9pm Monday to Friday, 8am to 6pm on Saturday and 9am to 5pm on Sunday (excluding Christmas Day, Boxing Day and New Year's Day).
Please note that HSBC is a subscriber to the Lending Code, which sets out how financial organisations deal with their customers and echoes our desire to deal sympathetically and positively with people in financial difficulties. Depending on the type of account you have with us, we may share details of your repayment record with Credit Reference Agencies.
We're here to help so if you miss payments or have overlooked reminders, please get in touch with us so we can arrange for you to pay the arrears or come to another arrangement. We want to do everything possible to avoid passing the details of your default to a Credit Reference Agency or to a debt collection agency, or take legal action as this could damage your credit record.
Get more help and support
Do you have loan or credit card debts with HSBC?
Call our Financial Guidance Team on 0845 604 6527
Lines are open 8am to 9pm Monday to Friday and 8am to 4pm Saturday
Do you have mortgage debts with HSBC?
Call our Mortgage Collections Department on 08456 029 512
Lines are open 8am to 9pm Monday to Thursday, 8am to 6pm Friday and 8am to 4pm Saturday
Do you have debts with other companies and are employed?
Contact StepChange Debt Charity (formally the Consumer Credit Counselling Service)
Click www.stepchangedebtcharity.org This link will open in a new browser window
Or call 0800 138 1111
Lines are open 8am to 8pm Monday to Friday
Do you have debts with other companies and are unemployed?
Contact National Debtline
Click www.nationaldebtline.co.uk This link will open in a new browser window
Or call 0808 808 4000
Lines are open 9am to 9pm Monday to Friday and 9.30am to 1pm Saturday
Do you want general independent advice?
Contact Citizens Advice Bureau
Click www.adviceguide.org.uk This link will open in a new browser window
Or contact Money Advice Service
Click www.moneyadviceservice.org.uk This link will open in a new browser window
Call 0300 500 5000
Or contact Advice UK
Click www.adviceuk.org.uk This link will open in a new browser window
Call 020 7469 5700
For Ireland, contact Money Advice and Budgeting Service (MABS)
Click www.mabs.ie This link will open in a new browser window
Call 00 353 761072000
Do you want face to face advice?
Contact Citizens Advice Bureau
Click www.adviceguide.org.uk This link will open in a new browser window to find your nearest branch
Do you want to check your credit record?
Write to Equifax Plc, Credit File Advice Centre, PO Box 1140, Bradford, BD1 5US or click www.equifax.co.uk This link will open in a new browser window
Please note, these links allow you to access other websites - read the linked websites' terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use of them.
