Card security

 

Help keep your cards safe

Here are some easy and effective ways to protect your card and PIN from fraud.

Being vigilant

Being vigilant

We need you to help us prevent card fraud

  • Shred all documents (receipts, letters etc) that contain your name, address or other account and personal information
  • When registering a memorable name, avoid using your mother's maiden name or children's names etc - use an alternative which cannot be easily guessed by fraudsters
  • Check your statements regularly for any transactions you do not recognise and report them to HSBC immediately
  • Do not respond to phishing emails - HSBC will never send you an email asking you to disclose personal information, bank details, passwords or PIN numbers
  • Do not share your personal information unless you are confident that you know who you are speaking to
  • Pay attention to card expiry dates. If your replacement card hasn't arrived, call HSBC to check the status of your new card

Using an ATM

Using an ATM

Being vigilant will keep you protected from fraudsters

  • Always use your hand as a shield while entering your PIN to keep it a secret
  • Be aware of others around when using an ATM machine, particularly at night
  • Do not take advice from 'helpful' strangers that happen to be standing near an ATM, especially if your card has been unexpectedly retained
  • Avoid using an ATM if suspicious looking individuals are hanging around
  • If anything looks suspicious or unusual when you are at the ATM then do not use it. Instead either alert a member of staff if available or move a reasonable distance from the machine and call the police
  • On completing a transaction, discreetly put your money and card away before leaving the cash machine
  • Report incidents promptly. Perhaps store HSBC's phone number into your mobile
  • Contact HSBC immediately if your card is retained by an ATM for an unknown reason

Protecting your card and PIN

Protecting your card and PIN

Keep your information safe

  • Do not let your card out of sight, especially when making purchases in restaurants and bars
  • Ensure that you're the only person who knows your PIN - never write it down or record it anywhere
  • Never disclose your PIN to anyone, not even a police officer or a bank employee (HSBC staff would never ask for your PIN)
  • Contact HSBC immediately if a courier says they have come to collect your card
  • Always use your hand as a shield whilst entering your PIN to keep it secret

Travelling abroad

Travelling abroad

Help us to keep our fraud detection systems updated

  • Inform us of your travel plans to enable us to keep our fraud detection systems updated
  • Ensure we have up to date contact details before travelling abroad, particularly your mobile phone number
  • Take a note of our lost and stolen number in case of an emergency (+44 1442 422929)
  • Keep yours cards with you at all times, or in a safe place

Lines are open 24 hours a day including Bank Holidays.

Please refer to your accounts general terms and conditions where more extensive security information appears.

Do you have a question?





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Need to speak to us?

Give our friendly team a call on:

08456 013 464

Textphone 18001 08457 125 563
Lines are open from 8am to 8pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

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