What you can stay safe online

Rapport adds extra protection:

• The real thing. It tells you that you are using the bank's genuine website and not a fake website made by criminals. It can be very difficult to spot the difference between a real website and a fake without it.
• Secure communications. It locks down the link between your computer and the bank.
• Lock out viruses. Rapport blocks all known viruses that target online banking. It stops them stealing your bank details.

Once you install Rapport, you can use it with HSBC immediately. It also works with 70 other banks and companies. Visit Trusteer for more information.

Visit Truster* for more information

Download Rapport software*

You may also hear them called malware, rojans, spyware or adware.
Anti-virus software protects you against all of them.

To work properly, anti-virus software has to download updates regularly over the internet. Out-of-date anti-virus software will have flaws.

It is a good idea that you install anti-virus software if you don't have any already. You can download Microsoft Security Essentials (free for personal use) or McAfee® VirusScan Plus† (with a free 12-month subscription).

†McAfee® software download is only available to PC users.

It makes sense to use a modern web browser.

If you have updated your computer regularly, it is likely that you are already running either Microsoft Internet Explorer 8 (on Windows PCs) or Safari 5 (on Macs).

It is a good idea that you install an up-to-date web browser. There are several to choose from and they are all free.

Be wary of fake emails about bogus updates. Use the update software that comes with your computer - don't click on links in emails.

As well as your computer software, other programs need updating. This includes your web browser and the applications you use. Most modern software will check for updates automatically. You may want to install them as they become available.
Secunia has a free online service that will check most common programs to see if there is an update available.

You can check if your Windows computer is up to date in the Security Center in Windows XP SP2 and Windows Vista and in the Action Center in Windows 7.

All this information is useful to people who want to steal your identity or break into your Personal Internet Banking. You wouldn't give this information away to a stranger in the street but if you use social networking sites, such as Facebook, Twitter or MySpace, you could be oversharing personal data.

You may want to think carefully about the information you put into your profiles on sites like this. It is also a good idea that you check the privacy settings on each site that you use to make sure you only share personal information with people you trust.

Please also remember that you must take all reasonable precautions to keep your details safe and prevent any unauthorised use of any cards and security details. If any information forms part of your security details, you should therefore make sure that you do not disclose it to anyone else – see terms and conditions that apply to your account(s) for more detail.

Fraudsters use many methods such as searching in dustbins to obtain these documents.

You should take simple precautions to keep your details safe and to dispose of these documents safely, such as shredding them before you bin them.

You may also want to switch to online statements.

• Steal your passwords and bank details with viruses, fake emails and fake websites
• Ask you to provide security details
• Send spam with bogus offers and products
• Take over your computer and use it to attack other people's computers
• Use viruses to display unwanted adverts on your PC

We take your Personal Internet Banking security and privacy very seriously.
Protecting yourself and your money takes a bit of know-how and the right software.

Criminals may contact you by email, through websites you use, via SMS or even by phone. It pays to be on your guard as they can be quite convincing.

Here are some warning signs:

• Big promises: 'You have won the lottery'
• Big threats. 'Your account has been hacked'
• A false sense of urgency. 'Act now or it'll be too late'
• Unnecessary secrecy. 'Don't tell anyone'
• There is no reason for them to contact you. Did you even buy a lottery ticket?
• 'Business opportunities' that involve holding or receiving money for strangers

If an attachment looks suspicious, don't open it. Don't install software unless it comes from a website you trust (like this one). If it doesn't feel right, take your time.

If you suspect that there is a problem with your Personal Internet Banking, you can always talk to us first.

For example, they might send you an email that looks like it comes from us and it might contain a link to a website that looks like this one. When you try to log on, they can steal your password. They could also ask you to make a phone call or reply by email.

They are good at making their emails and websites look realistic. But you can often spot the fake ones:

• Dodgy looking email or web addresses
• Poor design, typos or bad spelling
• They ask you to do something unusual
• A site doesn't display the padlock symbol in the address bar when you log in

If in doubt, check with us first. Avoid clicking on links in emails.
A starting point on protecting yourself online is to use the software we refer to from this site. Rapport software and up-to-date web browsers block fake websites.

For example, they might send you an email that looks like it comes from us and it might contain a link to a website that looks like this one. When you try to log on, they can steal your password. They could also ask you to make a phone call or reply by email.

You may want to think about:

• Setting and using a security PIN code
• Adjusting the phone settings so that it locks automatically if you don't use it for five or ten minutes
• Not storing passwords or other sensitive information on your phone in a way that can be understood by someone else
• Not storing your home phone number and address under ‘home’ in the contact list (you wouldn't want a thief to be able to know your address and be able to check if you're home)
• Be wary of voicemail and text message scams

If you lose your phone report it to your mobile phone provider immediately. Make a note of your phone's IMEI number (dial *#06# to get it). This will make it easier for your phone company to disable a stolen phone.

These links may allow you to access other websites. Please read the linked websites’ terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use of them. HSBC is a founder sponsor of Get Safe Online, a joint initiative between government, police law enforcement and business. It gives free advice in plain English about internet safety.