Security Centre

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

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Helping you stay safe online

We're here to help you protect your finances, all day, every day.

Secure Key

Secure Key

We recognise how important online banking is to you, so we are making it quick and easy for you to log on securely, whether you log on to online banking using a physical or Digital Secure Key.

Trusteer Rapport

Get Trusteer Rapport

See how Trusteer Rapport protects you against fraud and your identity when you bank online - download Trusteer Rapport.

Financial Fraud Action UK. This link will open in a new browser window.

Fraud Guide

Helping you to protect yourself against fraud and financial crime.

HSBC Safeguard

HSBC Safeguard

HSBC Safeguard does what it promises - safeguards your hard-earned money and saving from financial crime and fraud.

Be ScamSmart. Check the FCA warning list of unsafe firms before investing

We are supporting the Banking Industry Joint Fraud Awareness campaign - Please view the declaration here

Help protect your personal internet banking

Card security

Credit card

Take a look at the ways to help keep your cards safe.

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Report a problem

Hand with a mouse

Having some security issues? Read what actions you need to follow.

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Get Safe Online

Get Safe Online

Get Safe Online Free Expert Advice

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Do you have a question?

Ask Olivia

Sorry, our 'Virtual assistant' only works if you have javascript enabled. If you have a question for us and can't view this tool, please call us on 03457 404 404. Lines are open 8am to 10pm everyday.

Calls may be monitored or recorded for quality and training purposes.

Need to speak to us?

Give our friendly team a call on:

03456 002 290

Textphone 18001 03457 125 563
Lines are open from 8am to 8pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

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