The world's local bank
Important Notes
General Information
ABOUT US
HSBC Bank plc is incorporated in England and Wales and is established at 8 Canada Square, London, E14 5HQ, its registered office.
HSBC Bank plc is authorised and regulated by the Financial Services Authority under registration number: 114216.
HSBC Bank plc P.O. Box 14 St Helier, Jersey, JE4 8NU is regulated by the Jersey Financial Services Commission for Banking, General Insurance Mediation and Investment Business and licensed by the Guernsey Financial Services Commission for Banking, Insurance, Collective Investment Schemes and Investment Business. Licensed by the Isle of Man Financial Supervision Commission to take deposits and carry on investment business.
HSBC Bank plc's registered VAT Number is GB 365684514 and its Company Register Number is 14259.
Our terms and conditions and our dealings with you up until the time your account is opened are governed by the laws of England and Wales, for accounts held in the UK and, for accounts held in the Channel Islands or the Isle of Man, by the laws of the island where your account is held. We are required by law to tell you that the terms and conditions are in English and that we will communicate with you in English. Further information and written details about our products and services are available from any of our branches or from Customer Information, P O Box 757, Hemel Hempstead, Hertfordshire HP2 4SS. We reserve the right to decline applications for any product, account or service. Our credit facilities are subject to status.
We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the scheme.
In respect of deposits, an eligible depositor is entitled to claim up to £50,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £50,000 each making a total of £100,000. The £50,000 limit relates to the combined amount in all the eligible depositor's accounts with the bank, including their share of any joint account, and not to each separate account.
First direct and HSBC are both trading names of HSBC Bank plc and customers who hold deposits under both trading names will only be eligible for one claim of £50,000 in total.
For further information about the scheme (including the amounts covered and eligibility to claim) please ask at your local branch, refer to the FSCS website www.FSCS.org.uk or call 020 7892 7300 or 0800 678 1100.
Deposits made with our offices in the Channel Islands and the Isle of Man are not protected by the rules made under the UK's Financial Services and Markets Act 2000 for the protection of private customers, including the Financial Services Compensation Scheme and the Financial Ombudsman Service. However, deposits made with our offices in the Isle of Man are protected by the Isle of Man Compensation of Depositors Regulations 2008, as amended.
HSBC Bank plc is a participant in the Guernsey Banking Deposit Compensation Scheme established by The Banking Deposit Compensation Scheme (Bailiwick of Guernsey) Ordinance, 2008. Full details are available upon request.
If you have a complaint please let your local branch manager or the manager of the department concerned know. We will endeavour to resolve your concerns and put matters right. If your complaint is not settled to your satisfaction you may be able to refer it to the Financial Ombudsman Service in the UK, the Financial Services Commissions in Jersey and Guernsey and the Financial Services Ombudsman Scheme in the Isle of Man. Our 'Listening to your Comments' leaflet contains further details.
HSBC Bank plc subscribes to the Lending Code.
Should you wish to contact HSBC Bank plc please use the Contact Us function on our website to locate the most appropriate contact details. To ensure that we carry out your instructions accurately, to help us continually improve our service to you and in the interests of security, we may monitor and/or record your telephone calls with us.
We may use any contact details you have provided to us, including your postal address, telephone number(s) (including your mobile telephone number) and email address to contact you for service related reasons. You should only give us your telephone number(s) or email address if you are happy for us to contact you in this way. Remember emails or text messages may contain confidential information and if anyone else has access to your email or telephone number they may be able to view this. If, at any time, you want us to stop contacting you via a particular channel you should let us know.
If you have agreed, we may also share your information, including your name and address details, with other members of the HSBC Group so that we and other members of the HSBC Group can keep you informed by telephone, email, mobile messaging and other means of special offers that you may be entitled to and products and services, including mortgages, available from the HSBC Group (and those of selected third parties) which we believe may be of interest to you and may benefit you financially. If you would prefer us not to do so and hold an account with us, please contact your branch or, if you are an internet banking customer, send us a Secure e-Message. If you do not hold an account with us, please write to us at: Customer Information, Department FDB, Park 17, Moss Lane, Whitefield, Manchester M45 85H.
For more information about how we will use your personal data once you apply for a product or service with us please read Section 12 of our General Terms and Conditions.
ABOUT OUR WEBSITE
The information on this site is based on our understanding of current law, regulation and HM Revenue & Customs practice at the time of going to press. Future changes in law, regulation, tax levels or HMRC practice could affect the information on this website.
The material on this website is addressed only to the UK market and is not intended for persons in other jurisdictions.
All accounts, products and services are offered only in jurisdictions where and when they may be lawfully offered and the material on this website is not intended for use by persons located in or resident in jurisdictions which restrict the distribution of this information by us. Persons accessing this website are required to inform themselves about and observe any relevant restrictions.
Nothing on this website constitutes an offer to sell or solicitation to buy any securities, financial instruments, products, accounts or services or any advice or recommendation regarding them.
When you apply for an account, product or service on our website we will acknowledge your application but such acknowledgement will not constitute our acceptance of your application unless we specifically tell you at the time we make the acknowledgement. The contact between us will be concluded when we open your account or make available your product or service, or when we tell you that we have accepted your application if this is sooner. Our acceptance may be subject to certain further steps being taken, for example, you signing paperwork or providing us with certain information. You should print or download the terms and conditions which govern your account, product or service together with this document for your records. Both contain important information about us, your contract with us and your account, product or service.
For more information about how our website operates and our privacy policy please read our Website Terms and our Privacy Statement.
HSBC Amanah
Amanah Home Finance
The Amanah Home Finance calculator is designed to give an illustration of the likely repayments for an Amanah Home Finance plan.
It does not represent an offer to provide facilities, products or services to you.
To request an interview with one of our Amanah specialists call 0800 5877 786*.
Our Amanah Home Finance plans are subject to security and status.
Before offering you finance we will want to be sure that you can afford the repayments.
With an Amanah Home Finance plan a charge will be taken over the property.
The Amanah Home Finance rate is linked to LIBOR.
As determined by the HSBC Amanah Central Shariah Committee, it is permissible to use the conventional market as a benchmark.
Amanah Home Finance payments will be collected from your bank account by direct debit on the 25th of every month.
Amanah Home Finance payments will be reviewed on the 1st January, 1st April, 1st July and 1st October each calendar year during the finance term.
Any change to the Amanah Home Finance payments (up or down) will be notified in writing to you.
We guarantee that the Bank's Amanah Home Finance rate will not be more than 2.5% above the Bank of England Base Rate.
Payment Breakdown
The monthly Amanah Home Finance payment consists of three elements:
A contribution toward the purchase price of the property resulting in an increase in your beneficial share,
Rent – for the use of the bank's share in the property,
Other charges, if applicable (service charge, ground rent and/or buildings insurance, if arranged by the bank).
Amanah Home Finance Fees
The application fee covers the costs of the Bank's legal fees in purchasing the property for you.
If the application does not proceed, you may be entitled to a partial refund.
Each property also needs to be approved by the Bank's valuer and a valuation fee is payable upon application which is non-refundable.
At the end of the finance term a settlement fee will be payable, this cover the Bank's legal costs for transferring the property into your name.
Buildings Insurance
Buildings insurance is a mandatory requirement of Amanah Home Finance.
As a beneficial owner of the property, you can choose to arrange the insurance cover required.
The policy can be taken with any reputable insurer and can be in your name with the bank named as a joint insured party.
A standard policy is acceptable covering the normal insurance perils and should include damage to the building and legal liability for claims from third parties.
If you do not want to arrange the insurance cover yourself, the bank will obtain cover on behalf of all parties with an insurance provider of our choice.
The cost of insurance premiums will be incorporated into your Amanah Home Finance payments.
You will also be required to pay any additional costs covering independent legal representation and associated disbursement fees.
Your home is at risk if you do not keep up the required payments and comply with the terms and conditions of your Amanah Home Finance plan.
* Lines are open from 9am to 5pm Monday to Friday (excluding public holidays). To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us.
Further information on Home Purchase Plans can be found on the FSA website or by contacting the FSA on 0845 606 1234. HSBC Bank plc is authorised and regulated by the Financial Services Authority.
HSBC Bank plc is registered in England number 14259.
Registered Office: 8 Canada Square, London E14 5HQ.
Further information and written details about our procedures and services are available from any of our branches or from Customer Information, PO Box 252, Hemel Hempstead, Hertfordshire, HP2 4SS.
MORTGAGES
Our mortgage calculator is designed to give an illustration of the likely repayments for an HSBC Bank mortgage. It does not represent an offer to provide facilities, products or services to you. To request a written quotation please call 0800 169 6333* (textphone 18001 0800 028 0126*) or call 08457 404 404* (textphone 18001 08457 125 563*) to request an interview with one of our mortgage specialists. Written quotations for any of our lending services can also be obtained from our branches.
Our mortgages and other secured loans are subject to security and status. Before lending you money we will want to be sure that you can afford the repayments. With a mortgage or other secured loan, a charge will be taken over the property.
Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.
* Lines are open from 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day). To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us.
The Bank of England base lending rate refers to the repo rate as set by the Bank of England's Monetary Policy Committee.
Service fees
An administration fee will be payable by any lender who, with your written consent, requests details of your HSBC Bank mortgage or HomeOwner Loan. The current fee is £70.50 inc VAT. The lender may choose to pass this fee on to you.
SAVINGS
We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the scheme. In respect of deposits, an eligible depositor is entitled to claim up to £50,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £50,000 each making a total of £100,000. The £50,000 limit relates to the combined amount in all the eligible depositor's accounts with the bank, including their share of any joint account, and not to each separate account. First direct and HSBC are both trading names of HSBC Bank plc and customers who hold deposits under both trading names will only be eligible for one claim of £50,000 in total. For further information about the scheme (including the amounts covered and eligibility to claim) please ask at your local branch, refer to the FSCS website www.FSCS.org.uk or call 020 7892 7300 or 0800 678 1100.
Gross: The rate before the deduction of applied interest on savings.
Net: The rate after the deduction of tax on interest on savings, currently 20%. Higher rate taxpayers will have an additional liability.
AER: Annual Equivalent Rate, the true gross return taking into account the frequency of interest payments.
We reserve the right to decline an account application.
INVESTMENTS
HSBC Bank plc, 8 Canada Square, London, E14 5HQ is authorised and regulated by the Financial Services Authority.
HSBC Global Asset Management (UK) Limited are the investment managers for our OEICs. They are authorised and regulated by the Financial Services Authority.
The Account Manager for our Selected Investment Funds ISAs and Plans and our Guaranteed Capital Account is HSBC Trust Company (UK) Limited. HSBC Trust Company (UK) Limited is also the provider of Child Trust Fund. HSBC Trust Company (UK) Limited is authorised and regulated by the Financial Services Authority. Registered in England number 106294. Registered office: 8 Canada Square, London, E14 5HQ.
HSBC Bank plc is the provider of and deposit taker for the HSBC Guaranteed Capital Account.
Our life investments are provided by HSBC Life (UK) Limited, who are authorised and regulated by the Financial Services Authority.
Our Annuity service is provided by The Annuity Bureau which is a division of Alexander Forbes Financial Services Limited, which is authorised and regulated by The Financial Services Authority. Registered in England No._1804276. Registered office: Alexander Forbes House, 6 Bevis Marks, London, EC3A 7AF.
FTSE and Footsie are registered trademarks of the London Stock Exchange Limited and the Financial Times Limited and is used by FTSE International Limited under license. The FTSE Indices are calculated by FTSE International Limited in conjunction with the Institute of Actuaries and Facility of Actuaries. FTSE International Limited does not sponsor, endorse or promote our products. All copyright in the index values and constituent list vests in FTSE International Limited. Neither FTSE, the Exchange or the FT shall be under any obligation to advise any person of any error therein.
Further information and written details about our procedures and services are available from any of our branches or from Customer Information, PO Box 252, Hemel Hempstead, Hertfordshire, HP2 4SS.
Trading Stocks and Shares
HSBC Bank plc is a member of the London Stock Exchange and authorised and regulated by the Financial Services Authority.
Transactions dealt through HSBC Bank plc are covered by the Financial Services Compensation Scheme (FSCS). Under the scheme, in the event of our being unable to meet our liabilities in full, the maximum claim payable is £48,000.00. Further information is available from FSCS, 7th Floor Lloyds Chambers, 1 Portsoken Street, London E1 8BN.
PERSONAL LOAN and GRADUATE LOAN
Any quote obtained using our online calculator is for indicative purposes only and does not constitute an offer to provide credit. We reserve the right to decline any application for credit facilities or to offer to lend a different amount and/or at a different interest rate.
If you select a repayment holiday option, please note interest is charged throughout the full loan term, including the deferred period. This means more interest will be payable overall. The three month repayment option must be taken at the start of the loan.
You can get full details of our credit facilities including a written quotation from any of our branches or by writing to: Customer Information, HSBC Bank plc, PO Box 757, Hemel Hempstead, Herts HP2 4SS. Alternatively please call us on 0800 032 4735 (textphone 18001 0800 028 0126). Lines are open from 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone conversations with us.
Please note that these products are not available under our Amanah brand and are not Shariah compliant.
CREDIT AND DEBIT CARDS
Issued by HSBC Bank plc.
Credit subject to status.
This promotion is only available to new HSBC Bank Credit Card customers who hold an HSBC current account and does not apply to the Student Credit Card.
This offer excludes people that do not hold an HSBC current account, existing HSBC Bank Credit Card customers or those who closed their HSBC Bank Credit Card within the last 6 months.
The rate for balance transfers is 0% for 15 months, where the transfer is made within 30 days of account opening.
A 2.9% balance transfer fee applies to each balance transferred (minimum £5).
The balance transfer promotion only applies to balances transferred from credit and store cards issued by non-members of the HSBC Group.
The HSBC Group means HSBC Holdings plc, its subsidiaries, associated and affiliated companies and includes HFC Bank and first direct.
The rate for purchases will be 0% for 3 months from account opening.
For balance transfers and purchases at the end of the promotional rate period the rate will revert to the standard variable rate applicable for purchases, currently typical 16.9% APR variable.
The promotional rate does not apply to cash advances or transactions treated as such under these terms.
Further conditions apply.
Contact us on 0800 328 1278.
Lines are open 8am to 10pm everyday (except Christmas Day, Boxing Day and New Year's Day) Textphone 1800 10800 028 0126.
To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call with us.
Text message call backs will be within one working day and between 10am and 8pm.
Standard network rates apply.
INSURANCE
HSBC Bank plc is authorised and regulated by the Financial Services Authority.
HSBC Bank plc is registered in England number 14259. Registered Office: 8 Canada Square, London E14 5HQ.
Our life assurance and income protection plans are provided by HSBC Life (UK) Limited which is a wholly owned subsidiary of HSBC Bank plc.
For Cardholder Repayment Protection and Personal Lending protection, HSBC acts as agent of the insurer in setting up the insurance policy, collecting your premiums, making premium refunds and where applicable, paying claims.
Further information and written details about our procedures and services are available from any of our branches or from Customer Information, PO Box 252, Hemel Hempstead, Hertfordshire, HP2 4SS.
HSBC Home Insurance provided by Aviva Insurance UK Limited
DC PENSION SCHEMES
Our defined contribution pension products are provided by HSBC Life (UK) Limited. They are:-
- Group Stakeholder Pension
- Group Personal Pension
- DC Occupational Pension Scheme Service
- Trustee Transfer Plan - Section 32A
- Trustee Investment Plan.
Further information and written details about our products, procedures and services are available from any of our branches or from Customer Information, PO Box 252, Hemel Hempstead, Hertfordshire, HP2 4SS.
FTSE and Footsie are registered trademarks of the London Stock Exchange Limited and the Financial Times Limited and is used by FTSE International Limited under licence. The FTSE Indices are calculated by FTSE International Limited in conjunction with the Institute of Actuaries and Facility of Actuaries. FTSE International Limited does not sponsor, endorse or promote our products. All copyright in the index values and constituent list vests in FTSE International Limited. Neither FTSE, the Exchange or the FT shall be under any obligation to advise any person of any error therein.
Before applying for a DC Pension Scheme please ensure you have read the important notes within our Pensions site. Please click here to access these notes.
MAKING A WILL
Our Will Writing Service is provided by HSBC Trust Company (UK) Limited, a subsidiary of HSBC Bank plc.
HSBC Trust Company (UK) Limited is an independent adviser and will act on your behalf in advising you on life insurance, pensions and investment products of different companies.
To use the Will Writing Service you should be over 18 years of age, wish to appoint HSBC as your executor and have your permanent home in England or Wales (the laws in Scotland and other parts of the world are different).
A single Will costs £73.40 (including VAT) and mirror Wills (for each of a couple where the provisions are identical) cost £122.35 (including VAT). Mirror Wills including a discretionary trust clause cost £190.85 (including VAT). If you need very specialised technical advice there may be a further charge for that advice. We will give you an estimate of the cost when we understand your circumstances and before we involve the specialists.
For executorship services the fees are: 1.5% of the gross probate value of the estate, plus:
- £60 for each liability paid out of the estate#
- £60 for each legacy transferred to a legatee
- £200 for each ISA or Investment Management Agreement#
- £80 for each share / other asset *#
- £1,000 for each property real estate – Sale*
- £400 for each property real estate – Assent*
- £400 for each beneficiary.
* Assets held outside England and Wales are charged at double these rates.
# 50% discount for HSBC products.
All fees are subject to VAT.
The minimum fee for administering an estate is £2,000 plus VAT.
LONG TERM CARE
NHFA Limited is a member of HSBC Group. NHFA Limited is authorised and regulated by the Financial Services Authority, registration number 04620891.
Further information about our products and services are available from NHFA Limited, St Leonard's House, Mill Street, Eynsham, Oxford, OX29 4JX.
HSBC Premier
HSBC Premier is available without a monthly account fee for:
- Savings or investments of at least £50,000 with HSBC Bank plc (excluding first direct).
We request that your annual income is paid into your HSBC Premier Bank Account.
OR
- Who have an individual annual income of at least £100,000 which is paid into their Premier Bank Account and have taken out one or more products through our Independent Financial Advisory Service*.
* Excluding mortgage related insurance products.
We will review your account 6 months after account opening and each month after that and, if you no longer meet the Premier qualification criteria above, we reserve the right to charge you a monthly fee of £25 for HSBC Premier or to transfer your account to our Bank Account.
HSBC Premier services
All our credit facilities are subject to status. HSBC Premier and the products/services available through Premier are subject to terms and conditions which you will be given when you apply. Additional information about these products and services are set out below.
Saving
Rates on HSBC Premier Savings Account are preferential when compared to our Flexible Saver or any account that replaces it.
Tax free savings means free of UK income tax and UK capital gains tax. The preferential interest rate for our Variable Cash ISAs is in comparison with our standard Variable Cash ISA rate.
To benefit from preferential rates on our Variable Cash ISA, you must continue to hold the HSBC Premier service. If you do, at any time, no longer have the HSBC Premier service you will no longer receive the preferential rate on your Variable Cash ISA but will receive our standard rate. You will only be able to receive preferential interest monthly. If you no longer qualify for the HSBC Premier service and your interest reverts to our standard Variable Cash ISA rate, you will continue to receive interest monthly.
Investing
Our Will writing service, executorship service and investment management services are provided by HSBC Trust Company (UK) Limited.
Mortgages and borrowing
Our mortgages are subject to security and status. A charge will be taken over the property. The rate applicable to your loan will be confirmed when your application is agreed in principle and the funds booked in your name. A non–refundable booking fee is payable to book a fixed rate offer when your application is agreed in principle. You will be liable to pay us an early repayment charge when you increase your standard monthly payment by more than 20% or repay, by any other method, the whole or any part of the mortgage, over and above your standard monthly payment, during the fixed or discount rate period. Fixed and discount rate offers may be changed or withdrawn at any time without prior notice.
Although there are no fees on our Premier overdraft, if you have gone overdrawn or exceeded your agreed overdraft limit, you still have to pay debit interest on your overdraft as shown in our price list. The first £500 is interest free. Overdrafts of over £10,000 will be subject to an arrangement fee.
HSBC Premier Credit and debit cards
You are not liable for any losses from internet fraud when you buy over the internet using our debit or credit cards if your HSBC Bank credit/debit card is misused by someone who obtained it without your consent. We reserve the right to investigate and ultimately hold registered cardholders liable if we believe/prove that the cardholder was negligent, or participated/assisted in the completion of the fraudulent transactions. For more information, please see our General Terms and Conditions (for Debit Cards) and our Credit Card Terms and Conditions (for credit cards).
When using your HSBC Premier International Debit Card overseas, some Cirrus/Maestro members may apply a direct charge for withdrawals from their cash machines and this will be advised on the screen at the time of withdrawal. You will be given the opportunity to cancel the transaction should you wish to do so.
Issued by HSBC Bank plc. Credit subject to status. This promotion is only available to new HSBC Premier Credit Card customers. The offer rate for purchases will be 0% for 9 months from account opening. At the end of the applicable promotional period, both the rate for both balance transfers and purchases will revert to the standard variable rate then applicable for purchases, currently typical 11.9% APR variable. The promotional rate does not apply to cash advances or transactions treated as such under these terms. Further conditions apply. Contact us on 0800 328 1278. Lines are open 8am to 10pm everyday (except Christmas Day, Boxing Day and New Year's Day) Textphone 1800 10800 028 0126. To help us continually improve our service and in the interests of security, we may monitor and/or record your communications with us. Text message call backs will be within one working day and between 10am and 8pm. Standard network rates apply.
Travel Insurance
Worldwide travel insurance is subject to policy terms and conditions. Worldwide travel insurance is not available to customers aged 70 or over. If you are a Channel Island or Isle of Man resident you will not be covered for travel between the Channel Islands and Isle of Man and the UK.
Relocating with HSBC
These services are provided in conjunction with other members of the HSBC Group. The service provided will vary by country depending on HSBCs service offering in that country. The International Banking Centre will inform customers of what is available prior to any account being opened. Call 0845 607 6706 (call 44 20 7991 7414 from overseas). Lines are open from 9am to 5pm, Monday to Friday, not including Public Holidays.
Credit facilities are provided subject to legal regulations. You should not deposit funds or use your new account until you have entered the country in which the account has been opened. This does not apply to HSBC Bank International Limited or where you have an existing HSBC account or established place of residence in that country.
24 hour telephone and internet banking
Our 24 hour telephone banking and secure internet banking service are subject to scheduled maintenance periods. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call with us.
Information for customers of branches in Jersey, Guernsey and the Isle of Man
All interest is paid gross. However, if you are residing in the EU, credit interest may be subject to a retention tax. As an alternative, you can opt to have your account details reported ultimately to your local tax authority. Your tax situation will depend on your personal circumstances and we recommend you obtain independent tax advice. Any tax information in this leaflet is based on our understanding of current and proposed legislation and practice. The legislation and practice may be subject to change.
* The HSBC Group means HSBC Holdings plc, its subsidiaries and its associated companies.
