Corporate Social Responsibility

For HSBC, corporate social responsibility, or 'CSR', means managing our business responsibly and sensitively for long-term success. Our goal is not, and never has been, profit at any cost because we know that tomorrow's success depends on the trust we build today.

We look to address the expectations of our customers, shareholders, employees and other stakeholders.

Being one of the world's biggest banks means the decisions we make can have a big impact. We aim to lend and invest responsibly, avoiding projects where the potential for social and environmental damage outweighs the economic benefits.

Companies like ours must share responsibility for the environment with governments and citizens for minimising the damaging effects of human activity - pollution of land, water and air and the depletion of resources.

The world is a rich and diverse place. The better our people reflect this diversity, the better we can anticipate and meet our customers' needs.

Involving our employees in the community brings many benefits. Our employees gain in understanding, confidence and self-esteem. Being recognised in the community also helps HSBC to attract great people. Find out more about working for HSBC in Wales.

Education is crucial to the development and prosperity of every country. By investing in education, we seek to build the confidence and abilities of young people on whom, as customers or employees, our business and future success will depend.

Sharing our success

Our first responsibility is to be a successful company. Success is the only outcome that satisfies all of our stakeholders. Without success, our shareholders would not invest in us, our customers would not bank with us, and good people would not come to work for us. Our success also means that we can fulfil our responsibilities to the wider world, to the communities in which we operate.