Credit card claims: claim or cancel | HSBC UK

 

Card Protection - CardGuard

How to get help

Contact our helpline numbers for assistance as soon as you can, quoting your policy number if possible.

Report lost or stolen cards / emergency assistance

At home:

0808 100 8002

Abroad:

+44 (1904) 544 633

Lines open 24 hours a day, 7 days a week

General questions/card registration

0844 848 5282

Textphone:

UK: 1800 108457 125563

Overseas: +44 (1792) 494394

Lines open 8am to 8pm Monday to Saturday, excluding Bank Holidays

Calls may be monitored or recorded for quality purposes.

Call costs to 0808 numbers may vary depending on your provider. When calling abroad reverse the charges. CPP will refund any communication costs up to £200 that you have to pay when you report a card or key loss to CPP, the police and to any other insurer, subject to policy terms and conditions.

What you'll need to hand when reporting a loss

  • Your policy number
  • Your policyholder name and address

Things you should know

Download the HSBC CardGuard full policy booklet

Download PDF

CardGuard is provided by Card Protection Plan Limited which arranges cover with the insurer ACE European Ltd. Policy terms and conditions apply.

To read our PDF files you'll need to have Acrobat Reader 4.0™ or above. We think most of you will have this but if you don't, it's free and can be downloaded from Adobe UK. If you are accessing this website using screen reading technology that cannot read PDFs, a converter is available at Access Adobe.

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Your cancellation rights

Cancelling your policy

0844 848 5282

Lines open 8am to 8pm Monday to Saturday, excluding Bank Holidays
Calls may be monitored or recorded.

You have a statutory right to cancel your policy within 21 days from the day of purchase or 14 days of the renewal date of the policy.

FAQs


1. What does CardGuard cover me for?

2. What happens if my cards are lost or stolen?

3. Why do I need to register my cards?

4. How can I apply for a policy?

5. How do I cancel my policy?

Need to speak to us?

Give our friendly team a call on:

0844 848 5282


Lines open 8am to 8pm Monday to Saturday, excluding Bank Holidays. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Find a branch