Credit card claims: claim or cancel | HSBC UK

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, you will be prompted to activate your Secure Key when you log on.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

How to get help

Contact our helpline numbers for assistance as soon as you can, quoting your policy number if possible.

Report lost or stolen cards / emergency assistance

At home:

0808 100 8002

Abroad:

+44 (1904) 544 633

Lines open 24 hours a day, 7 days a week


General questions/card registration

0844 848 5282

Textphone:

UK: 1800 108457 125563

Overseas: +44 (1792) 494394

Lines open 8am to 8pm Monday to Saturday, excluding Bank Holidays

Calls may be monitored or recorded for quality purposes.

Call costs to 0808 numbers may vary depending on your provider. When calling from abroad reverse the charges. CPP will refund any communication costs up to £200 that you have to pay when you report a card or key loss to CPP, the police and to any other insurer, subject to policy terms and conditions.

What you'll need to hand when reporting a loss

  • Your policy number
  • Your policyholder name and address

Your cancellation rights

Cancelling your policy

0844 848 5282

Lines open 8am to 8pm Monday to Saturday, excluding Bank Holidays
Calls may be monitored or recorded.

You have a statutory right to cancel your policy within 14 days of the renewal date of this policy.

Need to speak to us?

Give our friendly team a call on:

0844 848 5282


Lines open 8am to 8pm Monday to Saturday, excluding Bank Holidays. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Find a branch