HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, you will be prompted to activate your Secure Key when you log on.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

How would you like to make your International payment?

Simply choose the way that suits you best - but first, take a look below at the things you should know about how to make an International payment.

Make a payment online

Registered for Personal Internet Banking?

It's easy. All you need to do is:

  1. Log on
  2. Select the account from which you want to transfer money
  3. Select 'Send Money Overseas' and enter the required payment details
  4. Carefully check all the payment details - including the beneficiary details - as you won't be able to correct them once you have confirmed the payment
  5. Generate a transaction code on your Secure Key and enter it when prompted
  6. Confirm your payment. The exchange rate will expire after 90 seconds, but you can then refresh for a new one.

Not yet registered for Personal Internet Banking?

It only takes a few minutes to register and once you receive your security details in the post, you'll be able to make International payments online.

Make a payment by phone

To make an overseas payment by Worldpay or Priority Payment call us on the appropriate number below:

Premier customers:
08457 70 70 701
+44 1226 260 260 from outside the UK
Lines are open 24 hours a day

Advance customers:
08457 404 4042
+44 1226 261 010 from outside the UK
Lines are open 24 hours a day3

All other customers:
08457 404 4042
+44 1226 261 010 from outside the UK
Lines are open from 8am to 10pm every day

Textphone banking:
08457 125563
+44 207 088 2077 from outside the UK

1Our 24-hour Telephone banking and Internet Banking service are subject to scheduled and emergency maintenance periods. We will try to inform you of these in advance but it may not always be possible to do so. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us.

2Calls to 08457 404 404 are answered 24 hours a day provided you successfully identify and verify yourself using our automated telephone service. Our Telephone banking and Internet Banking Services are subject to scheduled and emergency maintenance periods. We will try to inform you of these in advance but it may not always be possible to do so. To help us continually improve our service, and in the interests of security, we may monitor and/or record your calls with us.

3You can make payments 24 hours a day to an existing beneficiary using the automated telephone service. You can speak to one of our Customer Services team to set up a new beneficiary between 8am and 10pm.

Make a payment in branch

To make an overseas payment by Worldpay or Priority Payment please visit your branch with some photo identification.

Find out how to make a transfer by post.

Find a branch

Things you should know to make a payment:

You must provide all the following details to enable us to make a Priority Payment, Worldpay payment or SEPA payment:

  1. the correct details of the recipient's bank, including the bank's SWIFT Bank Identifier Code, ("BIC") address, sort code or national bank code;
  2. the recipient's bank account number or International Bank Account Number ("IBAN"). IBANs are now required in many countries, including all members of the European Economic Area.
  3. the name and address of the recipient to whom the payment is made;
  4. your own account number, name and address. This is a legal requirement and these details will be passed to the recipient's bank; and
  5. the recipient's reference, if applicable; and
  6. the amount of the payment.

Payments will be routed overseas using this information so you must ensure that it is correct. If you provide us with incorrect information we will not be responsible if the payment is not made, is delayed or is made incorrectly. If you ask us we will make reasonable efforts to recover the payment. If a payment is returned, because of charges which may be made by the overseas bank and differences in exchange rates, the amount credited to your account may be different to the amount originally transferred.

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Alternatively you can ask for copies in branch or via telephone banking.

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