HSBC Internet Banking

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Meet your online guides

To help you get the most from your Online Banking experience, our how to demo and troubleshooting guides are here as a source of support.

Online Banking demo. This link will open in a new browser window.

Online Banking demo

To make the most of the new features of Online Banking, there are a few things you need to know.
Select the option that applies to you and a follow out interactive guide.

Lost your details?

Lost your details

Find out how you can securely access Online Banking again if you lose or forget your Username, physical Secure Key/Digital Secure Key or memorable answer.

Secure Key troubleshooting guide

Secure Key troubleshooting guide

See our handy troubleshooting guide and choose the relevant help tab if you're having difficulty using your HSBC Secure Key.

Do you have a question?

Ask Olivia

Sorry, our 'Virtual assistant' only works if you have javascript enabled. If you have a question for us and can't view this tool, please call us on 03457 404 404. Lines are open 8am to 10pm everyday.

Calls may be monitored or recorded for quality and training purposes.

Need to speak to us?

Give our friendly team a call on:

0345 740 0004

Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

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