As an HSBC Internet Banking customer, you automatically receive:
The HSBC Online Fraud Guarantee
If any money is taken from your account which you have not authorised, then the HSBC on-line Fraud Guarantee ensures you are reimbursed in full, provided that:
- you have not acted fraudulently or allowed another person to use your account;
- you have not intentionally or with gross negligence failed to use personal internet banking in accordance the terms (including keeping safe your security details); and
- you have not intentionally or with gross negligence failed to notify us in accordance with the terms of the loss or theft of your security or personalised details. Please see the General Terms and Conditions for further information about the circumstances in which you will not be responsible for transactions which you have not authorised.
Or you can get extra peace of mind with 24/7 Identity Theft Assistance*
*(HSBC Premier or Advance customers only)
Free McAfee ® security software
We're continually enhancing the security we offer you as an HSBC Internet Banking customer. Once you've registered for Personal Internet Banking, you can download the program for free and use it for 12 months*.
Find out more
Jargon-free information and expert advice
We've teamed up with other leading businesses and the government to create Get Safe Online, an interactive site packed with simple explanations and tips on how to identify internet scams and protect yourself from them. We're proud to be able to connect our customers with the expert security advice on the Get Safe Online website.
