Call us
You can use our important contact numbers list or for all other telephone numbers, search our phone book.
Internet Banking Support
To set up a security number call
08457 400 004
To reset your security number call
0845 600 2290, select option 1
Technical support
Internet Banking Feedback
For all other queries please use the 'My Messages' facility within Internet Banking.
When logged on, choose 'My messages' from the left hand menu, then 'Create new message'.
Feedback
Tell us what you think of our products and services.
If you are an existing customer, please advise us from within Internet Banking by using the 'My messages' facility.
Existing Internet Banking customers
If you're not an existing customer or don't use internet banking please complete our online feedback form
Non-customers
How to complain
We are committed to providing you with a first-class service and effectively delivering the products and services you require.
Putting your finances in order
Here are some helpful tips on how to keep your finances in order and what we can do if you are in difficulty.
Suspicious email?
If you are suspicious of an email from HSBC, please forward it to phishing@hsbc.com.
How to report the death of a customer
If you need to contact us to report the death of a customer, please contact our Bereavement and Inheritance Unit – the number of which you can find in our phonebook.
