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When it comes to banking, we're always thinking of ways we can save your valuable time, leaving you free to concentrate on more important things.

Make your bank mobile

You can now check your balance and mini-statements and top up your pre-pay phone, all from your mobile with our MONITISE Mobile Money service.

Find out more

Top up your mobile at cash machines

At all of our cash machines you can now purchase pay-as-you-go top-ups for the following mobile phones:

  • O2
  • T Mobile
  • Virgin Mobile
  • Orange
  • Tesco Mobile
  • Vodafone
  • Vodafone Limited (ASDA Mobile)
  • Hutchison 3G UK Limited
  • Lycamobile UK Limited
  • Lebara Mobile
  • Vodafone Limited (Talk Mobile)


It's easy – just follow the instructions on screen at any of our cash machines. Your daily cash withdrawal limit will be reduced by the amount of top-up.

The top-up service is available to HSBC and first direct customers and also if you hold cards from the other banks that offer this service.

Pay your credit card bill at a cash machine

You can now pay your HSBC or first direct credit card bill by using your debit card at any HSBC cash machine.

The payment will be debited from your account immediately and will usually be credited to the payee's account within 2 hours, subject to our normal fraud checks. However, the credit card balance will not be updated until the next working day.

Faster Telephone Banking

Our Interactive Voice response – IVR – service has been specially designed to reduce call time. Get a balance enquiry, make credit card payments, obtain transaction details and transfer cash between accounts quicker and easier than ever before.