Search tips

To help you find what you're looking for on our website, try some of these helpful tips.

Basic searching

• When you type multiple words into the search box, you will get only results that include all of the words. There is no need to include a plus (+) sign as the site search does this for you automatically.
• Enter words that you think will appear on the page you want. The site search looks at all the words on each page in the site.
• Upper case and lower case characters are treated the same by the site search.

Advanced searching

• To make sure that certain words aren't included in your search, simply prefix them with a minus (-) sign. The minus sign must be typed immediately before the word you want to exclude, otherwise nothing will be excluded (Example – loans -student finds all pages with the word loans that do not have the word student).
• To search for a specific phrase such as car insurance or motor finance, put quotation marks around the words (Example – "personal loans"). This will ensure that only results where all words are located next to each other will be returned.
• If you're unsure how to spell a word you can enter as much of the word as you know, immediately followed by an asterisk (*). This will then find all pages that begin with those letters. (Example – if you didn't know how to spell platinum, you could enter plat* and the search would locate all pages containing words beginning with plat). Even if you only know the first letter of a word you can make this kind of search, but bear in mind that all words starting with that letter will be found. The more letters you can enter before the asterisk, the more accurate the search will be.