Trusteer
We strongly recommend that you install Trusteer Rapport security software.
Trusteer Rapport adds valuable security when you log on to HSBC Personal Internet Banking. It checks that you are using the real HSBC website and not a fake. It locks down the link between you and the bank so that fraudsters can't listen in. Finally, it blocks all known viruses that target online banking.
Rapport doesn't replace your Personal Internet Banking security details or other protection such as anti-virus software. It works with them to add extra security.
It only takes a few minutes to install the software and there is no need to restart your computer.
For more information about how Rapport works, for technical support and system requirements, visit Trusteer.*
Watch Rapport video
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Microsoft Security Essentials
Download Microsoft Security Essentials for free
anti-virus protection.
Microsoft Security Essentials helps provide real-time protection for your home PC that guards against viruses and other malicious software. It is simple to install, easy to use and always kept up to date. It's free to anyone with a genuine copy of Microsoft Windows*. It offers comprehensive malware protection with automatic updates and it comes from one of the world's largest IT companies.
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Browsers
Modern, up-to-date browser software helps protect you against online problems.
You use a web browser to look at websites. It's the doorway to the internet. Examples include Microsoft Internet Explorer, Google Chrome, Apple Safari or the software that is showing you this page now is your current web browser.
Just like any other software, it makes sense to use the latest, most secure web browser. The latest browsers have security features that block fake websites and protect against some viruses (but you still need anti-virus and Rapport for advanced protection).
If you have updated your computer regularly or bought it in the last couple of years, it is likely that you are already using an up-to-date browser such as Microsoft Internet Explorer 8 (on Windows PCs) or Safari 5 (on Macs). You can check by selecting 'About' on the browser menu. If this is not the case, you may want to get the new browser software immediately and update it regularly for maximum protection.
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McAfee®
Download McAfee® VirusScan Plus and get a free 12-month subscription.†
We have teamed up with McAfee® to offer our Personal Internet Banking customers access to free security software for 12 months. It automatically blocks, cleans and removes viruses from your PC and it monitors internet activity, looking for suspicious applications and data. It includes McAfee® SiteAdvisor™, which warns you about harmful websites.
McAfee® is a leading anti-virus company and you would pay up to £39.99 for a year's subscription in the shops, so this is a valuable offer. Once the free year is up, you will have to pay for future subscriptions or uninstall the software.
To Install McAfee® VirusScan Plus, log on to Internet Banking and click on the blue 'Free McAfee® security download' link at the bottom of the 'My accounts' page. If you have already registered with McAfee®, you may be asked to pay when you install the software. For additional support, visit McAfee website.*
†McAfee® software download is only available to PC users.
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* Non-HSBC links may allow you to access other websites. Please read the linked websites' terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use of them.
