The Unclaimed Balances scheme is a Government initiative designed to reinvest money held in dormant or lost accounts back into local community, social and environmental projects.
A dormant or lost account is a current or savings account that a customer has not used for over 15 years.
For more information on this scheme please visit: www.hm-treasury.gov.uk.
HSBC is committed to reuniting customers with their forgotten money, so if you wish to reactivate your account please either call us on 0800 169 5466* (Text phone 1800 108457 125563) or visit your local branch. All you will need is your account details (e.g cheque book, bank statement or official bank correspondence) and acceptable identification.
If you think you may have a dormant or unused account with HSBC, but do not know your account details please visit: www.mylostaccount.org.uk.
* Lines are open 8am to 10pm every day, excluding Christmas Day, Boxing Day and New Year's Day. Communications may be monitored and/or recorded.
Frequently Asked Questions
Where is this money going to?
If your account has been inactive for a period of 15 years and over, your funds will be passed to a central account held by a Government appointed agency.
Can I reclaim my money back?
Yes, you can reclaim your money back at any opportunity. All you will need is acceptable identification and your account details.
Can I keep my account open?
Yes, it is advised that you visit your local branch to discuss your current needs and to see if the account you currently hold is still suitable for your needs.
I think I may have had an account but I am not sure?
If you are unsure if you have a dormant account with us, or you do not know your account details please visit www.mylostaccount.org.uk.
I used to have an account with Midland Bank, can I reclaim my funds from HSBC?
Yes Midland Bank became part of the HSBC Group in 1992.
