Contact preferences

Contacting you for service reasons includes telling you about:

• Changes to the Terms and Conditions and interest rates and charges that may apply to your accounts
• Notification of charges and interest applied to your accounts
• Discussing the day to day running of your accounts, products and services.

It is important you let us know if any of your contact details change so we can contact you for the reasons above.

Please note, emails and text messages we send may contain confidential information. We recommend you take appropriate measures to ensure that no-one else can access this information without your authority e.g. using password protection.

Please do not reply to the emails or text messages we send to you, as these are automated. If you wish to discuss any products or services further then please contact us on 03457 404 404* or send a secure message, which we will respond to within 2 to 4 working days. We may not receive your message and if we do we may not be able to act on it.

Please remember to check your secure messages regularly by logging on to Online Banking or our Mobile Banking App. You will be able to see if you have a new message as soon as you log on. To help us continue to improve our services and in the interests of security, we may monitor and/or record communications between us. For further details on how we will use your personal information please see Your information.

*You will need to identify yourself through our automated telephone service when calling 03457 404 404. Our telephone services are open 24-hours a day subject to scheduled maintenance periods. If you are calling from abroad please dial +441226 261010. If you have a speech or hearing impairment, you can call our textphone service on 03457 125 563. Textphone is not available in the Channel Islands and Isle of Man. To help us continually improve our service, and in the interests of security, we may monitor and/or record your calls with us.