Internet banking

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

Choice, simplicity and security

  • Use your HSBC card with Android Pay™
  • Add your eligible credit and debit cards to Android Pay on almost any Android phone1 and you'll be ready to pay anywhere contactless is accepted.
  • 1. Download

    First, download Android Pay from the Google Play Store.

  • 2. Add

    Add your eligible credit and debit cards to the Android Pay app.

  • 3. Pay

    Wherever you see:

    Android Pay or Contactless Symbols

    In appBuy with Android Pay button

  • Use your HSBC card with Android Pay™
  • Add your eligible credit and debit cards to Android Pay on almost any Android phone1 and you'll be ready to pay anywhere contactless is accepted.

1 Works with most NFC capable Android™ devices running Android 4.4 (KitKat™) and higher.


  • 1. Download

    First, download Android Pay from the Google Play Store.

  • 2. Add

    Add your eligible credit and debit cards to the Android Pay app.

  • 3. Pay

    Wherever you see:

    Android Pay or Contactless Symbols

    In app Buy with Android Pay button

Android Pay on NFC capable Android phone

1 Works with most NFC capable Android™ devices running Android 4.4 (KitKat™) and higher.

How to add a card

  1. Open the Android Pay app on your phone and tap the '+' sign.
  2. When you're prompted to add a credit or debit card, line up your HSBC card within the frame on the screen to capture your card details or enter your card information manually.
  3. When prompted, please select how you would like to receive your one-time passcode which will be sent to you by SMS or email, then enter it into the appropriate field.
  4. Once it's verified, your HSBC card is ready to use with Android Pay.

There is no limit to the number of cards you can add to your device. The same card can be added on up to eight devices.

  • Click +
  • Take a picture
  • Confirm CVC
  • Confirm address & card details
  • Enter one-time passcode
  • Done
  • Click +
  • Take a picture
  • Confirm CVC
  • Confirm address & card details
  • Enter one-time passcode
  • Done

How to pay

In store

To pay with Android Pay in stores, just wake the device and hold it against the contactless payment terminal.

  1. You may need to unlock for some transactions (for example when transactions exceed £30).
  2. The first card added to Android Pay will be the default card.
    Payments will be made from your default card; you can change this at any time by selecting the alternative card and tapping 'Set as default card'.

In app

To pay with Android Pay in participating apps

  1. Select 'Buy with Android Pay' and your payment will be processed quickly and securely (additional verification may be required).
  2. For in app transactions, the default Android Pay card will be displayed on the initial purchase. You can choose a different card which will then become the main card for payments within that app; this could be different from the default card used for in store transactions.

Watch our video

Frequently Asked Questions

What is Android Pay?

Which devices are compatible with Android Pay?

Which HSBC credit or debit cards can I use with Android Pay?

How can I get Android Pay?

How do I use Android Pay?

Where can I use Android Pay?

Is Android Pay free to use?

Is Android Pay safe to use?

What if my Android device is lost or stolen?

What should I do if I lose my card?

What is the virtual account number and how do I find it?

How do I return an item purchased with Android Pay?

What happens when I replace or update my device?

I have been prompted for a one-time passcode. What is this and why is it required?

What should I do if I still have questions or need assistance with Android Pay?

Do I need a data connection to use Android Pay?

Android, Android Pay and the Android logo are trademarks of Google Inc.

The Android Robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Using your HSBC Credit or Debit card with Android Pay is subject to terms and conditions.

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