Card support

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

Overview

Any standard MasterCard Credit Card with an expiry date of March 2013 or later will be replaced as a Visa Credit Card, and will be sent to you approximately one month ahead of  your current MasterCard expiring.

This change excludes:-

  • Premier MasterCard
  • Private Bank MasterCard
  • Welsh MasterCard
  • Gold MasterCard

Frequently asked questions

Why have we moved from MasterCard to Visa?

The Bank has taken the decision to issue a Visa card as our standard credit card.

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Is there a difference between MasterCard and Visa?

Holding a Visa Credit Card is as equally beneficial to you. You will be able to enjoy all the usual benefits offered by the HSBC Credit Card , including acceptance in over 30 million locations worldwide and secure online shopping using Verified by Visa. You will notice your credit card number will change, however your interest rates and charges remain the same.

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I have received a letter about my MasterCard changing to a Visa Credit Card, I am not sure why?

HSBC now issue Visa as a standard credit card. Shortly before the expiry of your current MasterCard, you will receive a replacement Visa Credit Card. The letter you have received details the changes and the actions that you may need to take.

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I do not want a Visa Credit Card. Can I keep my MasterCard instead?

All MasterCard standard credit cards will be transferred to Visa when they expire. You'll still be able to enjoy all the current benefits that the HSBC Credit Card offers, including worldwide acceptance, in over 30 million locations worldwide and secure online shopping using Verified by Visa.

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When logged onto Personal Internet Banking the card number for my credit card is a different number from the card I have in my possession, why is this?

Your MasterCard Credit Card is about to expire and is in the process of being transferred to a Visa Credit Card.  The details within Personal Internet Banking are those of your new Visa Credit Card, which you will receive shortly. In the meantime, you can continue to use the card in your possession as normal. More information can be found in the letter that has been sent to you detailing these changes.

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Will there be a change to my PIN?

There will be no change to your PIN.

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It mentions in the letter you have sent to me I will need to register for Verified by Visa, what is this?

Verified by Visa is a free service which allows you to protect your HSBC Credit Card with a personal password when making a purchase over the internet. You may have used MasterCard Securecode with your previous card. Verified by Visa is a similar service, specific to Visa cards.

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It states in the letter, if I have my credit card details logged with online retailers, I will need to provide the company with my new credit card number, what does this mean?

If you shop online and have your credit card details stored with the retailer (for example if you shop with them regularly), you will need to ensure you update the details with your new credit card number when making your next purchase.

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I have a card protection policy (e.g. CardGuard) will my new Visa Credit Card continue to be covered?

No, you will be required to provide the company in question with your new credit card number.

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Why do I need to advise my bank of the change to my credit card number for my standing orders or bill payments?

This will ensure the payment is applied to the correct account and that there are no delays in your payment being processed.

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What will happen if I do not advise my bank of the change to my credit card number for my standing orders or bill payments?

Your payment will credit the MasterCard account and will transfer over to your new Visa Credit Card, however this will take longer than usual. We recommend you update their details to avoid any delays.

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I have a Direct Debit set up to pay my MasterCard, do I need to arrange for this to be set up to pay my Visa Credit Card?

Your Direct Debit will automatically transfer over to start paying your Visa Credit Card.

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