HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Replace your damaged debit or credit cards

If your debit or credit card is damaged you can request a replacement. The sooner you request a new card, the sooner we can send one your way. While you wait for it to arrive, you can still use the existing card.

If your card is nearing expiry, a replacement card is automatically issued. If the expiry month has passed and you have not received a new card, you will need to contact our Lost & Stolen team.

To request a replacement card:

Log on to Online Banking and select the "Order a replacement card" option.

If you hold accounts in the Channel Islands or Isle of Man, please call us on 03456 006 161 as we are unable to service this request online.

If you hold accounts in the Channel Islands or Isle of Man, please call us on

as we are unable to service this request online.

If you aren't registered for Online Banking, you can also visit your local branch or contact us.

Useful security information

Read how we can work together to keep your HSBC card safe, including:

  • protecting your card and PIN
  • covering your PIN when you enter it to stop others seeing it
  • never divulging your PIN to anyone, even if they claim to be police or HSBC staff
  • checking statements and query transactions you don't recognise

Find out more about card security.

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