Putting your finances in order

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

If you're worried about money, get in touch

If you don't think you'll be able to make your repayments to us in the near future, or have missed a payment already, please contact us as soon as possible. Our trained specialists are here to help, offering an income and expenditure review and working with you to develop a plan for sorting out your finances.

Speak to one of our specialists
Call us on 0345 850 0622
Lines are open 8am to 9pm Monday to Thursday, 8am to 6pm Friday and 8.30am to 4pm on Saturday (excluding Christmas Day, Boxing Day and New Year's Day). Calls may be monitored or recorded.

Talk to us face-to-face
Call us on 03457 404 404 to book an appointment in your nearest branch.
Lines are open 8am to 10pm every day.
Branch locator

Already receiving advice?
If a debt-counselling organisation such as the Citizens Advice Bureau is already helping you, we'll work with them.

Please note that HSBC adheres to The Standards of Lending Practice, which sets out how financial organisations deal with their customers and echoes our desire to deal sympathetically and positively with people in financial difficulties. Depending on the type of account you have with us, we may share details of your repayment record with Credit Reference Agencies.

Get more help and support

Do you have loan or credit card debts with HSBC?
Call our Financial Guidance Team on 0345 850 0622
Lines are open 8am to 9pm Monday to Thursday, 8am to 6pm Friday and 8.30am to 4pm Saturday

Do you have mortgage debts with HSBC?
Call our Mortgage Collections Department on 0345 850 0633
Lines are open 8am to 9pm Monday to Thursday, 8am to 6pm Friday and 8.30am to 4pm Saturday

Do you have debts with other companies and are employed?
Contact StepChange Debt Charity (formally the Consumer Credit Counselling Service)
Click www.stepchangedebtcharity.org
Or call 0800 138 1111
Lines are open 8am to 8pm Monday to Friday

Do you have debts with other companies and are unemployed?
Contact National Debtline
Click www.nationaldebtline.co.uk
Or call 0808 808 4000
Lines are open 9am to 9pm Monday to Friday and 9.30am to 1pm Saturday

Do you want general independent advice?
Contact Citizens Advice Bureau
Click www.adviceguide.org.uk

Or contact Money Advice Service
Click www.moneyadviceservice.org.uk
Call 0300 500 5000

Or contact Advice UK
Click www.adviceuk.org.uk
Call 020 7469 5700

For Ireland, contact Money Advice and Budgeting Service (MABS)
Click www.mabs.ie
Call 00 353 761072000

Do you want face to face advice?
Contact Citizens Advice Bureau
Click www.adviceguide.org.uk to find your nearest branch

Do you want to check your credit record?
Write to Equifax Plc, Credit File Advice Centre, PO Box 1140, Bradford, BD1 5US or click www.equifax.co.uk

Please note, these links allow you to access other websites - read the linked websites' terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use of them.

Need to speak to us?

Give our friendly team a call on:

0345 850 0622

Textphone contact numbers

Lines are open 8am to 9pm Monday to Thursday, 8am to 6pm Friday and 8.30am to 4pm Saturday (excluding Christmas Day, Boxing Day and New Year's Day).

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Branch locator
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