HSBC Online Banking activation
We're currently making improvements to our Online Banking service.
If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.
If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.
We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.
Send and receive money using just a mobile number via the HSBC UK Mobile Banking app.
- It's quick, easy and secure
- No need to share your account details with others
- Less need to carry cash, or use cheques
- Seventeen banks and building societies offer the Paym service to their customers, and more than 3 million people have registered already
You can register or deregister from Paym at any time through Internet Banking by going to My banking > Paym.
To register, select "Register to receive payments using Paym". You can also deregister by selecting "Deregister from Paym". We will normally deregister your details from the database within one working day.
What devices are supported?
Paym has been designed to work on any digital device that the HSBC UK Mobile Banking app currently supports.
If you don't have a compatible device you can still use the service to receive payments but not make them by registering using Online Banking. You do not need the HSBC UK Mobile Banking app to do this.
Already registered for Online banking?
- Log on to Online Banking
- Select "Register to receive payments using Paym" and follow the next steps.
If you haven't yet registered for Online Banking, simply click on the link below and follow the on-screen instructions.
How to send money with Paym
- Log on to the HSBC UK Mobile Banking app and select Move Money
- Select From account
- Select To account
- Select Payees tab
- Select Pay someone new
- Select Using mobile number
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Looking for HSBC Business Paym? Click here to find out more.
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