Card support

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Protect your lost or stolen cards

Contact us as soon as you realise that your cards have been lost, stolen or may be misused. The sooner you tell us, the sooner we can protect your account.

Lost or stolen?

Let us know via Online Banking

If your card(s) has been lost or stolen please Log on to Online Banking with your Secure Key and select the "Report lost or stolen card" menu option.

Firstly you will be asked to place a temporary block on your card(s). This will mean that your card is secure and no-one will be able to use it. Once you have placed the temporary block on your card, return to "Report lost or stolen card" within Online Banking to either unblock your card should you find it, or report it lost or stolen and request a replacement.

You can only place a temporary block on your card, or remove the temporary block in Online Banking at the moment. You can't apply or remove a temporary block in the Mobile Banking App, by telephone banking or by visiting a branch.

Phone our emergency line

If you are not registered for Online Banking please phone our emergency line on 0800 085 2401 from the UK or +44 1442 422929* if you are overseas.

Lines are open 24 hours a day, 7 days a week.

What happens next?

If you place a temporary block on your card, the card will remain blocked until you remove the block via Online Banking. If you report your card lost or stolen, we will cancel your card(s) immediately and issue you with replacement(s). You will receive a new card within 7 working days in the UK by post and within 10 working days overseas

*Charges may be incurred if calling from overseas.

Useful security information

Read how we can work together to keep your HSBC card safe, including:

  • Protecting your card and PIN
  • Covering your PIN when you enter it to stop others seeing it
  • Never divulging your PIN to anyone, even if they claim to be police or HSBC staff
  • Checking statements and query transactions you don't recognise

Find out more about card security.

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