Recycling your old Secure Keys
HSBC Online Banking activation
We're currently making improvements to our Online Banking service.
If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.
If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.
We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.
HSBC will recycle your old Secure Keys
If you are in the UK you can return your old Secure Key to any UK branch or by Freepost.
We would be glad to recycle your old Secure Key. If you are in the UK you can return your old Secure Key to any UK branch or by Freepost to:
- HSBC SKR CENTRE
Customers overseas can either post it back to your account holding branch or dispose of it locally using the options that may be available through your local recycling centres.
It should be noted that these devices should not be disposed of with your normal household waste. Unfortunately we are unable to cover postage costs from abroad.
If you have any questions or need help with your Secure Key, our dedicated helpdesk team will be happy to assist you. Please call us on 03456 002 290*.
*Lines are open from 8am to 10pm every day
Need to speak to us?
Give our friendly team a call on:
08456 013 464
Textphone 18001 08457 125 563
Lines are open from 8am to 8pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.
Prefer to talk face-to-face?
Pop into your nearest branch for a chat.Find a branch
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