Internet banking

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

Choice, simplicity and security

  • Use your HSBC card with Google Pay™
  • Add your eligible credit and debit cards to Google Pay on almost any Android phone1 and you'll be ready to pay in participating apps and anywhere contactless is accepted.
  • 1. Download

    First, download Google Pay from the Google Play Store.

  • 2. Add

    Add your eligible credit and debit cards to the Google Pay app.

  • 3. Pay

    Wherever you see:

    Google Pay or Contactless Symbols

    In appBuy with Google Pay button

  • Use your HSBC card with Google Pay™
  • Add your eligible credit and debit cards to Google Pay on almost any Android phone1 and you'll be ready to pay in participating apps and anywhere contactless is accepted.

1 Works with most NFC capable Android™ devices running Android 4.4 (KitKat™) and higher.


  • 1. Download

    First, download Google Pay from the Google Play Store.

  • 2. Add

    Add your eligible credit and debit cards to the Google Pay app.

  • 3. Pay

    Wherever you see:

    Google Pay or Contactless Symbols

    In app Buy with Google Pay button

Google Pay on NFC capable Android phone

1 Works with most NFC capable Android™ devices running Android 4.4 (KitKat™) and higher.

How to add a card

  1. Open the Google Pay app on your phone and tap the '+' sign.
  2. When you're prompted to add a credit or debit card, line up your HSBC card within the frame on the screen to capture your card details or enter your card information manually.
  3. Please select how you would like to receive your one-time passcode, which will be sent to you by SMS or email, then enter it into the appropriate field.
  4. Once it's verified, your HSBC card is ready to use with Google Pay.

There is no limit to the number of cards you can add to your device. The same card can be added on up to eight devices.

  • Click +
  • Take a picture
  • Confirm CVC
  • Confirm address & card details
  • Enter one-time passcode
  • Done
  • Click +
  • Take a picture
  • Confirm CVC
  • Confirm address & card details
  • Enter one-time passcode
  • Done

How to pay

In store

To pay with Google Pay in stores, just wake the device and hold it against the contactless payment terminal.

  1. You may need to unlock for some transactions (for example, when transactions exceed £30).
  2. The first card added to Google Pay will be the default card. Payments will be made from your default card; you can change this at any time by selecting the alternative card and tapping 'Set as default card'.

In app

To pay with Google Pay in participating apps:

  1. Select 'Buy with Google Pay', authenticate using your unlock method, and your payment will be processed quickly and securely (additional verification may be required).
  2. The default Google Pay card will be displayed on the initial purchase. You can choose a different card which will then become the main card for payments within that app; this could be different from the default card used for in store transactions.

Frequently Asked Questions

What is Google Pay?

Which devices are compatible with Google Pay?

Which HSBC credit or debit cards can I use with Google Pay?

How can I get Google Pay?

How do I use Google Pay?

Where can I use Google Pay?

Is Google Pay free to use?

Is Google Pay safe to use?

What if my Android device is lost or stolen?

What should I do if I lose my card?

What is the virtual account number and how do I find it?

How do I return an item purchased with Google Pay?

What happens when I replace or update my device?

I have been prompted for a one-time passcode. What is this and why is it required?

What should I do if I still have questions or need assistance with Google Pay?

Do I need a data connection to use Google Pay?

Google Pay is a trademark of Google LLC. Android, Google Pay, and the Google Logo are trademarks of Google LLC.

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Get Rewarded with HSBC and Android PayTM

Add your HSBC card on Android Pay for the first time and you could be in with a chance to win with every eligible transaction. You will receive an envelope within Android Pay app each time you make an eligible transaction - that's up to 10 a day!

With HSBC Tap Moments you can win one of over 200,000 gift cards, including a £3 Costa Coffee gift card, £10 Pizza Express gift card, one pair of ODEON cinema tickets, £20 House of Fraser gift card and £50 Currys PC World gift card.

16+. UK only (excl. N.Ireland) Full T&Cs can be found .