Important Notes

Important notes

About Us

HSBC UK Bank plc is incorporated in England and Wales and has its registered office at 1 Centenary Square, Birmingham, B1 1HQ.

HSBC UK Bank plc is authorised and regulated by the Financial Conduct Authority under registration number: 765112.

HSBC UK Bank plc's registered VAT Number is GB 365684514 and its Company Register Number is 9928412.

Our terms and conditions and our dealings with you are governed by the laws of England and Wales. We are required by law to tell you that the terms and conditions are in English and that we will communicate with you in English. Further information and written details about our products and services are available from any of our branches or from Customer Information, P O Box 6201, Coventry, CV3 9HW. We reserve the right to decline applications for any product, account or service. Our credit facilities are subject to status.

If you have a complaint please let your local branch manager or the manager of the department concerned know. We will endeavour to resolve your concerns and put matters right. If your complaint is not settled to your satisfaction you may be able to refer it to the Financial Ombudsman Service. Our 'Listening to your Comments' leaflet contains further details.

HSBC UK Bank plc adheres to the Lending Code.

Should you wish to contact HSBC UK Bank plc please use the Contact Us function on our website to locate the most appropriate contact details. To ensure that we carry out your instructions accurately, to help us continually improve our service to you and in the interests of security, we may monitor and/or record your telephone calls with us.

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About our website

The information on this site is based on our understanding of current law, regulation and HM Revenue & Customs practice at the time of going to press. Future changes in law, regulation, tax levels or HMRC practice could affect the information on this website.

The material on this website is addressed only to the UK market and is not intended for persons in other jurisdictions.

All accounts, products and services are offered only in jurisdictions where and when they may be lawfully offered and the material on this website is not intended for use by persons located in or resident in jurisdictions which restrict the distribution of this information by us. Persons accessing this website are required to inform themselves about and observe any relevant restrictions.

Nothing on this website constitutes an offer to sell or solicitation to buy any securities, financial instruments, products, accounts or services or any advice or recommendation regarding them.

When you apply for an account, product or service on our website we will acknowledge your application but such acknowledgement will not constitute our acceptance of your application unless we specifically tell you at the time we make the acknowledgement. The contact between us will be concluded when we open your account or make available your product or service, or when we tell you that we have accepted your application if this is sooner. Our acceptance may be subject to certain further steps being taken, for example, you signing paperwork or providing us with certain information. You should print or download the terms and conditions which govern your account, product or service together with this document for your records. Both contain important information about us, your contract with us and your account, product or service.

We collect information from people visiting public areas of our site, for example how many people view each page, so that we can improve our site. Please see our website terms and website privacy notice for more details, together with our Cookies Policy.

This privacy notice explains what we do with information about our customers and people applying for our products, and tells you about your privacy rights and how the law protects you.

For more information about how our website operates please read our website terms and website privacy notice.

* Lines are open from 8am to 6pm, Monday to Saturday (excluding public holidays). To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us.

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Mortgages

Our mortgage calculator is designed to give an illustration of the likely repayments for an HSBC Bank mortgage. It does not represent an offer to provide facilities, products or services to you. To request a written quotation please call 0800 169 6333* (textphone 18001 0800 028 0126*) or call 03457 404 404* (textphone 18001 03457 125 563*) to request an interview with one of our mortgage specialists. Written quotations for any of our lending services can also be obtained from our branches.

Our mortgages and other secured loans are subject to security and status. Before lending you money we will want to be sure that you can afford the repayments. With a mortgage or other secured loan, a charge will be taken over the property.

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.

* Lines open Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. To help ensure that we carry out your instructions accurately, to help us continually improve our service and in the interest of security, we may monitor and/or record your telephone calls with us. Opening hours within the mortgage departments may vary.

The Bank of England base lending rate refers to the repo rate as set by the Bank of England's Monetary Policy Committee.

An administration fee will be payable by any lender who, with your written consent, requests details of your HSBC Bank mortgage or HomeOwner Loan. The current fee is £70.50 inc VAT. The lender may choose to pass this fee on to you.

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Investments

HSBC UK Bank plc, 1 Centenary Square, Birmingham, B1 1HQ is authorised and regulated by the Financial Conduct Authority.

HSBC Global Asset Management (UK) Limited are the investment managers for our OEICs. They are authorised and regulated by the Financial Conduct Authority.

The Account Manager for our Selected Investment Funds ISAs and Plans and our Guaranteed Capital Account is HSBC Trust Company (UK) Limited. HSBC Trust Company (UK) Limited is also the provider of Child Trust Fund. HSBC Trust Company (UK) Limited is authorised and regulated by the Financial Conduct Authority. Registered in England number 106294. Registered office: 1 Centenary Square, Birmingham, B1 1HQ.

HSBC UK Bank plc is the provider of and deposit taker for the HSBC Guaranteed Capital Account.

Our life investments are provided by HSBC Life (UK) Limited, who are authorised and regulated by the Financial Conduct Authority.

Our Annuity service is provided by The Annuity Bureau which is a division of Alexander Forbes Financial Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England No._1804276. Registered office: Alexander Forbes House, 6 Bevis Marks, London, EC3A 7AF.

FTSE and Footsie are registered trademarks of the London Stock Exchange Limited and the Financial Times Limited and is used by FTSE International Limited under license. The FTSE Indices are calculated by FTSE International Limited in conjunction with the Institute of Actuaries and Facility of Actuaries. FTSE International Limited does not sponsor, endorse or promote our products. All copyright in the index values and constituent list vests in FTSE International Limited. Neither FTSE, the Exchange or the FT shall be under any obligation to advise any person of any error therein. Further information and written details about our procedures and services are available from any of our branches or from Customer Information, PO Box 252, Hemel Hempstead, Hertfordshire, HP2 4SS.

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Trading Stocks and Shares

HSBC UK Bank plc is a member of the London Stock Exchange and authorised and regulated by the Financial Conduct Authority.

Transactions dealt through HSBC UK Bank plc are covered by the Financial Services Compensation Scheme (FSCS). For further information about the scheme (including the current limits, amounts covered and eligibility to claim) please contact us, visit the FSCS website www.fscs.org.uk or call the FSCS on 020 7741 4100 or 0800 678 1100. Please note only compensation related queries should be directed to the FSCS.

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Personal/Graduate loans

Any quote obtained using our online calculator is for indicative purposes only and does not constitute an offer to provide credit. We reserve the right to decline any application for credit facilities or to offer to lend a different amount and/or at a different interest rate.

If you select a repayment holiday option, please note interest is charged throughout the full loan term, including the deferred period. This means more interest will be payable overall. The three month repayment option must be taken at the start of the loan.

You can get full details of our credit facilities including a written quotation from any of our branches or by writing to: Customer Information, HSBC UK Bank plc, PO Box 757, Hemel Hempstead, Herts HP2 4SS. Alternatively please call us on 0800 032 4735 (textphone 18001 0800 028 0126). Lines are open from 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone conversations with us.

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Insurance

HSBC UK Bank plc is authorised and regulated by the Financial Conduct Authority.

HSBC UK Bank plc is registered in England number 9928412. Registered Office: 1 Centenary Square, Birmingham, B1 1HQ.

Our life assurance and income protection plans are provided by HSBC Life (UK) Limited which is a wholly owned subsidiary of HSBC UK Bank plc.

For Cardholder Repayment Protection and Personal Lending protection, HSBC acts as agent of the insurer in setting up the insurance policy, collecting your premiums, making premium refunds and where applicable, paying claims.

Further information and written details about our procedures and services are available from any of our branches or from Customer Information, PO Box 252, Hemel Hempstead, Hertfordshire, HP2 4SS.

HSBC Home Insurance is provided by Aviva Insurance Limited

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DC Pension Schemes

Our defined contribution pension products are provided by HSBC Life (UK) Limited. They are:-

  • Group Stakeholder Pension
  • Group Personal Pension
  • DC Occupational Pension Scheme Service
  • Trustee Transfer Plan - Section 32A
  • Trustee Investment Plan

Further information and written details about our products, procedures and services are available from any of our branches or from Customer Information, PO Box 252, Hemel Hempstead, Hertfordshire, HP2 4SS.

FTSE and Footsie are registered trademarks of the London Stock Exchange Limited and the Financial Times Limited and is used by FTSE International Limited under licence. The FTSE Indices are calculated by FTSE International Limited in conjunction with the Institute of Actuaries and Facility of Actuaries. FTSE International Limited does not sponsor, endorse or promote our products. All copyright in the index values and constituent list vests in FTSE International Limited. Neither FTSE, the Exchange or the FT shall be under any obligation to advise any person of any error therein.

Before applying for a DC Pension Scheme please ensure you have read the important notes within our Pensions site. Please click here to access these notes.

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HSBC Premier

HSBC Premier is available to you, if you are 18 or over, pay your annual income into your HSBC Premier Bank Account and either:

have savings or investments of at least £50,000 with HSBC in the UK; or

have an individual annual income of at least £75,000 and one of the following products with HSBC in the UK:

  • a mortgage;
  • an investment, life insurance or protection product;

Or, qualify for HSBC Premier in another country.

Please note: HSBC in the UK excludes M&S Bank, first direct and HSBC Expat. For the second criteria, in the case of a joint account, at least one of the parties must have an individual annual income of at least £75,000.

The investment, life insurance or protection products also includes those purchased through one of HSBC's advisers.

We'll review your account on a regular basis and if you no longer meet the qualifying criteria, we'll transfer your account to Bank Account.

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HSBC Premier services

All our credit facilities are subject to status. HSBC Premier and the products/services available through Premier are subject to terms and conditions which you will be given when you apply. Additional information about these products and services are set out below.

Saving

Rates on HSBC Premier Savings Account are preferential when compared to our Flexible Saver or any account that replaces it.

Tax free savings means free of UK income tax and UK capital gains tax. The preferential interest rate for our Variable Cash ISAs is in comparison with our standard Variable Cash ISA rate.

To benefit from preferential rates on our Variable Cash ISA, you must continue to hold the HSBC Premier service. If you do, at any time, no longer have the HSBC Premier service you will no longer receive the preferential rate on your Variable Cash ISA but will receive our standard rate. You will only be able to receive preferential interest monthly. If you no longer qualify for the HSBC Premier service and your interest reverts to our standard Variable Cash ISA rate, you will continue to receive interest monthly.

Investing

Our Will writing service, executorship service and investment management services are provided by HSBC Trust Company (UK) Limited.

Mortgages and borrowing

Our mortgages are subject to security and status. A charge will be taken over the property. The rate applicable to your loan will be confirmed when your application is agreed in principle and the funds booked in your name. A non-refundable booking fee is payable to book certain rates when your application is agreed in principle. You will be liable to pay us an Early Repayment Charge (ERC) when you exceed your annual overpayment allowance during the year when the ERC applies. You can make as many overpayments as you like within that year either by increasing your monthly payments or making lump sum payments. If you exceed your annual overpayment allowances, the ERC will be charged on the amount you have repaid over the allowance.

If an ERC is applicable, an illustration of this will be displayed on either your Key Facts Illustration (KFI) or your Mortgage Offer.

Offers may be changed and withdrawn at any time without prior notice.

Although there are no fees on our Premier overdraft, if you have gone overdrawn or exceeded your agreed overdraft limit, you still have to pay overdraft interest on your overdraft as shown in our price list. The first £500 is interest free. Overdrafts of over £10,000 will be subject to an overdraft setup fee.

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Debit Cards

You are not liable for any losses from internet fraud when you buy over the internet using our debit card if your HSBC Bank debit card is misused by someone who obtained it without your consent. We reserve the right to investigate and ultimately hold registered cardholders liable if we believe/prove that the cardholder was negligent, or participated/assisted in the completion of the fraudulent transactions. For more information, please see our Personal Banking Terms and Conditions.

When using your HSBC Premier International Debit Card overseas, some Visa members may apply a direct charge for withdrawals from their cash machines and this will be advised on the screen at the time of withdrawal.

You will be given the opportunity to cancel the transaction should you wish to do so.

Travel Insurance

Worldwide travel insurance is subject to Debit card policy terms and conditions. Worldwide travel insurance is not available to customers aged 70 or over. If you are a Channel Island or Isle of Man resident you will not be covered for travel between the Channel Islands and Isle of Man and the UK.

Relocating with HSBC

These services are provided in conjunction with other members of the HSBC Group. The service provided will vary by country depending on HSBCs service offering in that country. The International Banking Centre will inform customers of what is available prior to any account being opened. Call 0345 607 6706 (call 44 20 7991 7414 from overseas). Lines are open from 9am to 5pm, Monday to Friday, not including Public Holidays.

Credit facilities are provided subject to legal regulations. You should not deposit funds or use your new account until you have entered the country in which the account has been opened. This does not apply to HSBC Bank International Limited or where you have an existing HSBC account or established place of residence in that country.

24 hour telephone and internet banking

Our 24 hour telephone banking and secure internet banking service are subject to scheduled maintenance periods. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call with us.

Information for customers of branches in Jersey, Guernsey and the Isle of Man

Information under these important notes may not apply to customers of branches in Jersey, Guernsey and Isle of Man. Please refer to the relevant product Terms and Conditions and the General Terms, Current Accounts and Savings Accounts Terms for full details.

* The HSBC Group means HSBC Holdings plc, its subsidiaries and its associated companies.

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