HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Welcome to HSBC in Wales

HSBC's commitment to Wales and the Welsh Language

HSBC's philosophy is one of global strength through local country management, supporting local business requirements and customs. In Wales, this outlook has enabled us to proactively respond to the needs of our local communities.

At HSBC we're committed to the life, culture and people of Wales and our aim is to embrace the Welsh language throughout all our branches in Wales, and, by doing so provide the highest quality of service to our customers.

Our Welsh language service

  • A team of Welsh speaking advisors available 8am-10pm, 7 days a week
  • Branches in Wales offer a full translation service whereby any customer correspondence received in Welsh will be responded to in Welsh
  • All members of staff who speak fluent Welsh can be identified in the branch by the Welsh emblem on their name badge
  • If a Welsh speaking advisor is not available when you call us we will arrange for you to be contacted by a Welsh speaker. Alternatively we can continue the call in English

Contact the Welsh Language service

03457 030304


03456 082400

Lines are open 8am to 10pm every day except Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Prefer to talk face-to face?

Pop into your nearest branch for a chat

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