HSBC Premier: our most exclusive banking service | HSBC UK

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Contact us

Simply choose the way that suits you best - but first, take a look below at the eligibility requirements and things you should know about your HSBC Premier Bank Account application.

New to HSBC? - Call us on 0800 328 1296

From outside the UK +44 1226 260 260

Lines are open 8am to 8pm weekdays and 10am to 3pm on Saturdays and Sundays (closed on Bank Holidays).

Textphone contact numbers

Existing customer? - Call us on 03457 707070

From outside the UK +44 1226 260 260

Lines are open 24 hours a day, subject to scheduled maintenance periods.

Apply in branch - Find a branch

You will need to provide us with a selection of information and documents

Banking with HSBC

I am new to HSBC premier

Access to HSBC Share the Experience Programme.

HSBC Premier eligibility criteria

HSBC Premier is available to you, as long as you pay your annual income into your HSBC Premier Bank Account and either:

1) Have savings or investments of at least £50,000 with HSBC in the UK; or
2) have an individual annual income of at least £100,000 and one of the following products with HSBC in the UK:

- a mortgage;
- an investment, life insurance or protection product;

Or, qualify for HSBC Premier in another country.

Please note: HSBC in the UK excludes M&S Bank, first direct and HSBC Expat. For the second criteria, in the case of a joint account, at least one of the parties must have an individual annual income of at least £100,000. The investment, life insurance or protection products also includes those purchased through one of HSBC's advisers.

If you'd like to open an HSBC Premier Account please ensure you can answer YES to the following questions:

  • You need to be 18 years or older.

  • Your residential address must be within the EU.

  • You must be able to provide us with certified proof of your identity and address and one month's bank statements from your current bank (translated into English if appropriate).

  • If you are resident in the UK, you are happy for us to undertake a credit register search.

  • In order to qualify for lending, savings and travel insurance benefits and preferential rates you will need to be a UK resident. This is subject to status and meeting HSBC's proof of UK address requirement.

Travel Insurance criteria

  • Are you under 70 years of age when your trip starts? Note: When you reach 70, you will no longer be covered by HSBC Premier Travel Insurance.

  • Have you been a resident of the UK, Channel Islands or the Isle of Man for at least six months at the time of opening your account or booking your trip?

  • Are you registered with a doctor in the UK, the Channel Islands or the Isle of Man and liable to pay local taxes?

  • Are you going to start and finish your trip in the UK, the Channel Islands or the Isle of Man?

  • Are there any dependent children aged under 18 at the start of the trip or under 23 if they are in full-time education and live with you outside term time? (Children will only be covered when travelling with the account holder or their domestic partner, or whilst travelling abroad on their own to visit and stay with close relatives for the duration of the trip.)

You will need to call the HSBC Medical Risk Assessment Helpline on 0800 051 7457 before booking your trip if you or any insured person has received advice, treatment or medication for any serious, chronic or recurring illness, injury or disease in the last 12 months. This includes any investigations or referrals for undiagnosed symptoms and any changes to any previously declared conditions. You should also tell us before you travel if you are referred to a consultant/specialist, attend A&E or are admitted to hospital.

You must also declare any serious illness, injury or disease suffered by anyone whose health may cause you to cancel or abandon your travel plans, such as a close relative or travelling companion.
Pre-existing medical conditions are not covered at any time under the policy unless they have been disclosed to and accepted in writing by the HSBC Medical Risk Assessment Helpline.

Things youshould know

HSBC Premier is subject to status. We'll review your account on a regular basis and if you no longer meet the qualifying criteria, we'll transfer your account to a Bank Account.

Account opening and credit is subject to status. All applicants are required to provide a passport or national ID card and proof of permanent residential address.

Please also take the time to read the documents listed below.

Worldwide Travel Insurance is provided by Aviva Insurance Limited. To be eligible you must:
* Be under the age of 70 on the start date of your trip
* Be registered with a doctor and liable to pay taxes in the UK, CI or IoM
* Be a resident of the UK, CI or IoM; this means that you main home must have been there for at least six months at the time of booking your trip or opening your HSBC Premier Bank Account, whichever is later.
NOTE: If you have used a foreign address to open your account and now have proof of a UK, Channel Island or Isle of Man address meeting HSBC address requirements and meeting all other eligibility criteria for Travel Insurance, please go into your local branch to provide this so we can update our records.

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I already have a HSBC Premier account

HSBC Premier Customer in the UK?
Call us on 03457 707070

From outside the UK +44 1226 260 260

Lines are open 24 hours a day, subject to scheduled maintenance periods.

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