Student insurance claims: claim, renew, cancel | HSBC UK

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

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Making a Student Insurance claim

Contact our helpline numbers for assistance as soon as you can, quoting your policy number if possible.

Student insurance claims

0345 300 5899

Lines open 24 hours a day, 7 days a week.
Calls may be monitored or recorded.


Customer Services

We're here to help if you have any questions or queries.

0345 300 5898

Lines are open from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
Calls may be monitored or recorded.

What you'll need to hand when making a claim

  • Your policy number
  • Your policyholder name and address

Your cancellation rights

Cancelling your policy

0345 300 5898

Lines are open from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is the later.

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