HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Key product information



Representative 17.9% APR variable.


Borrow from £500 to £5,000

You can choose to borrow between £500 and £5,000 (in increments of £10), subject to our assessment of your personal financial circumstances.


Flexible repayment terms

Choose how much you want to repay each month (minimum repayment applies).


No set up costs

We won't charge you anything to set up your Flexiloan for you.


Easy access

Once you've decided to use your Flexiloan, you can transfer all or a portion of the funds into your current account yourself via Internet, Express or telephone banking. You'll only pay for the portion of the loan that you transfer.


Only pay for what you use

You only start paying for your loan once you decide to transfer funds into your current account for use.


Redraw once you've repaid

Once you've repaid your Flexiloan, you can redraw the remainder up to the limit. You can do this in part or in full, if and when you need to - just like an overdraft.


Our credit facilities

You can get full details of our credit facilities, including a written quotation from any of our branches, by writing to:
Customer Information, HSBC Bank plc, PO Box 757, Hemel Hempstead, Herts HP2 4SS.
Or call us on 0800 032 4735 (textphone 18001 0800 028 0126).

Lines are open from 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Our Flexiloans are only available to HSBC current account customers.
Check the full details

Need to speak to us?

Give our friendly team a call on:

0800 032 4735

Textphone contact numbers

Contact us

Mobile (using inclusive minutes)

0345 600 6453

Calls to 0345 numbers are included within most mobile operators inclusive minutes. Please refer to your mobile network tariff for any charges.

Landline freephone

0800 432 0492

Calls to 0800 numbers are chargeable from most mobile operators. Please refer to your mobile network tariff for any charges.

Lines are open 8am to 10pm everyday except Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Find a branch
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