Useful contact numbers

Personal Internet Banking Helpdesk
Lines are open from 8am to 10pm every day 0345 600 2290
+44 1226 261 226
Textphone: 03457 125 563
Textphone from abroad: +44 207 088 2077
If you have forgotten your security number and need to have it reset, require a replacement Secure Key, need assistance with your Secure Key, or wish to discuss Rapport security software.

If you have any questions about any aspect of the service, including any technical or screen reader access queries. Please call this number.
Security Number set-up
Lines are open from 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). 03457 400 004
+44 1226 261 226
Textphone: 03457 125 563
Textphone from abroad: +44 207 088 2077
If you do not currently hold a security number, or if you currently hold a password which needs to be changed to a number.
Lost or stolen Secure Keys
Lines are open from 8am to 10pm every day

 

03456 002 290
+44 1226 261 226
Textphone:  18001 03457 125 563
Textphone from abroad:  +44 207 088 2077
If you need to call and lines are closed please call us on the following numbers: 03456 007 010
+44 1442 422 929
Textphone: 03457 125 563
Textphone from abroad: +44 207 088 2077
If your Secure key is lost or stolen.
Telephone Banking
Lines are open from 8am to 10pm every day

Bancio dros y ffôn yn Gymraeg
Llinellau ar agor o 08:00 i 22:00 bob dydd (ac eithrio Dydd Nadolig, Gwyl San Steffan a Dydd Calan)
03457 404 404


03456 082 400
Non HSBC Bank customers 03456 040 626
+44 1226 261 010
Textphone: 03457 125 563
Textphone from abroad: +44 207 088 2077
If you have any queries regarding your HSBC current, savings or loan accounts.

To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us.