A B C D E F G H I J K L M N O P Q R S T U V W X Y Z



A

Department Contact Information

Account Opening (Business – Start ups)

0800 731 8904 (textphone 0800 028 3516) for information and to receive a brochure. 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44(0) 20 7991 0538.

Account Opening (Business – Moving to HSBC)

0800 032 1770 (textphone 0800 028 3516) for information and to receive a brochure. 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44(0) 20 7991 0538

Account Opening (Personal)

0800 032 4738 (textphone 0800 028 0126) 9am to 10pm Monday to Saturday (excluding public holidays).
From outside the UK, call us on +44 1442 421 016.

Annuities

03457 456 127 (textphone 03457 660 391). Lines are open 8am to 6pm Monday to Friday (excluding public holidays).



B

Department Contact Information

BACS

0345 604 0000 8am to 6pm Monday to Friday.
From outside the UK, call us on +44 1162 804 280.

Bereavement Support Team
(reporting the death of a customer)

0800 085 1992 or from Overseas +44 114 252 0249 - Lines are open 8.30am to 6.00pm Monday to Friday (excluding public holidays), and 10.00am to 3.00pm Saturday.

Business Card (New accounts)

0800 731 8918 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Business Card (General Enquiries)

01702 394 394 24 hours.

Business Insurance

0800 389 2815 9am to 5pm Monday to Friday.

Business Internet Banking Helpdesk

0345 602 2014 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44 1792 496 941.

0800 328 4912 Non HSBC Bank customers.



C

Department Contact Information

CarChoice

0345 850 5151 (textphone 0345 9000 888) 9am to 5pm Monday to Friday.

Car Insurance

0800 252 465 (textphone 0800 085 3020) 8am to 8pm Monday to Friday, 9am to 4pm Saturday.

Cards lost & stolen

03456 007 010 (textphone 03457 125 563) 24 hours.
From outside the UK, call us on +44 1442 422 929 (textphone +44 207 088 2077) 24 hours.

For lost and stolen HSBC Online Cards use the following numbers:
0800 0151 924 (24 hours).
From outside the UK, call us on +44 121 214 5649 (24 hours).

Cashflow finance (Business)

0800 328 6942 (textphone 0800 0283 516). Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

Child Trust fund

0345 606 6241 (textphone 0345 766 0391). Lines are open 8am to 6pm Monday to Friday (excluding public holidays).

Commercial Card

0800 731 8918 (textphone 0800 028 3516) Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

Commercial Mortgage

0800 731 8908 (textphone 0800 028 3516) Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

Complaints

0800 88 11 55 9am to 5pm Mondays to Fridays

Corporate Card

0800 731 8918 – New applications
01702 339 799 – Account Enquiries
Lines are open 9am to 5pm, Monday to Friday.

Credit Cards (Account Opening)

0800 328 1278 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44 1442 421 016.

Credit Cards Enquiries (Personal)

03457 404 404 (textphone 03457 125 563) Lines are open 8am to 8pm every day (except for Christmas Day, Boxing Day and New Year's Day) (24 hours a day if you are an HSBC Advance Customer).
From outside the UK, call us on +44 1226261 010.

03456 040 626 Non HSBC Bank customers.

Credit Cards (Transfer Your Balance)

03456 043 114 8am to 8pm every day (except Christmas Day, Boxing Day New Year's Day).

Credit Card Processing (Business Customers)

New customers and applications in progress
0800 731 8921*

Existing customers
0345 702 3344**

* Lines are open Monday to Friday - 9am to 5pm.

** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).

Current Accounts (Account Opening)

0800 032 4738 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44 1442 421 016.



D

Department Contact Information

Debit & Credit Card Processing (Business Customers)

New customers and applications in progress
0800 731 8921*

Existing customers
0345 702 3344**

* Lines are open Monday to Friday - 9am to 5pm.

** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).



E

Department Contact Information

Equipment Finance

0800 328 1410 9am to 5pm Monday to Friday.

For general information, e-mail us at info@assetfinance.hsbc.co.uk



G

Department Contact Information

Graduate Service (Account Opening)

0800 032 4738 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44 1442 421 016.

Graduate Service (Enquiries)

0800 520 420 (textphone 0800 028 3516) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Graduate/Postgraduate Loans

0800 032 4735 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44 1442 421 016.



H

Department Contact Information

Health Cash Plan

0345 606 6791 (textphone 0800 587 7808) 8am to 6pm Monday to Friday.

Home Insurance

0800 744 844 (textphone 0800 389 3500) 8am to 9pm Monday to Friday and 9am to 5pm Saturday and Sunday (except Christmas Day,Boxing Day and New Year's Day) Calls may be monitored and/or recorded for training purposes.

HSBC Merchant Services

New customers and applications in progress
0800 731 8921*

Existing customers
0345 702 3344**

* Lines are open Monday to Friday - 9am to 5pm.

** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).

HSBC Online Cards

03700 100 422 24 hours

HSBC Premier (New customers)

0800 328 1296 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

HSBC Premier (Enquiries)

03457 70 70 70 (textphone 03457 125 563) 24 hours.
From outside the UK, call us on +44 1226 260 260 24 hours.
(textphone +44 207 088 2077 24 Hours

Hexagon

0345 604 0000 8am to 6pm Monday to Friday.
From outside the UK, call us on +44 1162 804 280.



I

Department Contact Information

Insurance (Business)

0800 389 2815 9am to 5pm Monday to Friday.

International Banking Centre (Personal)

0345 607 6706 9am to 5pm Monday to Friday (excluding bank holidays).
From outside the UK, call us on +44 207 991 7414.

International Business

0800 783 1300 9am to 5pm Monday to Friday.
From outside the UK, call us on +44 207 991 7342 e-mail us at uktradeservices@hsbc.com

Internet Banking Helpdesk (Business)

0345 602 2014 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44 1792 496 941.

Invoice Finance

0800 731 8939 9am to 5pm Monday to Friday.
From outside the UK, call us on +44 1903 205 181.
For general information, e-mail us at info@invoicefinance.hsbc.co.uk

Invoice Finance (International)

+44 1903 825 451 9am to 5pm Monday to Friday.
Fax +44 1903 825 792
E-mail us at international.invoicefinance@hsbc.com

Inward Investment

+44 207 991 0538 9am to 5pm Monday to Friday.
E-mail us at inwardinvestmentuk@hsbc.com

ISAs & Investments

New customers
0800 032 4729 (textphone 0800 028 0126).
From outside the UK, please call us on +44 2380 298 829.

Existing customers
0345 745 6123 (textphone 03457 660 391).

Lines are open 8am to 6pm Monday to Friday (excluding Public holidays).



L

Department Contact Information

Lifecare & Assurance

New customers
0800 299 299* (textphone 0800 028 0126).
From outside the UK, please call us on +44 2380 244 094.

Existing policy holders
0345 745 6125** (textphone 03457 660 391).

* Lines are open 8am to 10pm every day (except for Christmas Day, Boxing day and New Year's Day).

** Lines are open 8am to 6pm Monday to Friday (excluding Public holidays).

Personal Loans (Account Opening/Quotes)

0800 032 4735 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44 1442 421 016.

Lost or stolen Cards

03456 007 010 (textphone 03457 125 563) 24 hours.
From outside the UK, call us on +44 1442 422 929.
(textphone +44 207 088 2077)

For lost and stolen HSBC online cards, please call the following numbers: 0800 0151 924 (24 hours).
From outside the UK, call us on +44 121 214 5649.



M

Department Contact Information

Merchant Services

New customers and applications in progress
0800 731 8921*

Existing customers
0345 702 3344**

* Lines are open Monday to Friday - 9am to 5pm.

** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).

Money Market (Personal)

0345 60 60 600 (textphone 0345 601 1326) 9am to 5pm Monday to Friday.
From outside the UK, call us on +44 2380 535 331.

Money Market (Business)

0345 607 3757 9am to 5pm Monday to Friday.
From outside the UK, call us on +44 207 680 0030.

Mortgages

0800 169 6333 (textphone 0800 028 0126) Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Opening hours within the mortgage departments may vary.



O

Department Contact Information

Online Banking Helpdesk (Personal)

0345 600 2290 (textphone 03457 125 563) 8am to 10pm every day.
From outside the UK, please call us on +44 1226 261 226.
(textphone 44 207 088 2077)

Online Card Processing

New customers and applications in progress
0800 731 8921*

Existing customers
0345 702 3344**

* Lines are open Monday to Friday - 9am to 5pm.

** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).

Online Cards

03700 100 422 24 hours

Overdraft (Business)

0800 731 8932 (textphone 0800 028 3516) Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

Overdraft (Personal)

03457 404 404 (textphone 03457 125 563) Lines are open 8am to 8pm every day (except for Christmas Day, Boxing Day and New Year's Day) (24 hours a day if you are an HSBC Advance Customer).

03456 040 626 Non HSBC Bank customers.



P

Department Contact Information

Pensions

New customers
0800 130 130* (textphone 0800 028 0126) to arrange a Financial Planning Meeting.

Existing policy holders
0345 745 6127** (textphone 03457 660 391).

* Lines are open 8am to 10pm every day (except for Christmas Day, Boxing day and New Year's Day).

** Lines are open 8am to 6pm Monday to Friday (excluding Public holidays).

Personal Loans (Account Opening/Quotes)

0800 032 4735 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44 1442 421 016.

Planning ahead

0800 169 5392 (textphone 0800 028 0126) Lines are open 8am to 8pm Monday to Friday (excluding bank holidays) and 9am to 5pm Saturday.

Premier (New customers)

0800 328 1296 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Premier (Enquiries)

03457 70 70 70 (textphone 03457 125 563) 24 hours.
From outside the UK, call us on +44 1226 260 260, 24 hours.
(textphone +44 207 088 2077 24 hours)
Premier Car Insurance - 0800 234 6980 (textphone 0800 085 3020)
8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday.

Probate Services

Will Writing Service  03456 060 422
Estate Administration Service 03457125 912 or
from Overseas +44 114 252 8957

Lines are open 8.30 am - 5.00 pm Monday to Friday

Purchasing Card

0345 758 5150 9am to 5pm, Monday to Friday.



R

Department Contact Information

Retirement Planning

0800 169 5392 (textphone 0800 028 0126) Lines are open 8am to 8pm Monday to Friday (excluding bank holidays) and 9am to 5pm Saturday.



S

Department Contact Information

Savings Accounts (Personal)

0800 032 4729 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Savings Accounts (Business)

0800 032 4729 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Secure ePayments

New customers and applications in progress
0800 731 8921*

Existing customers
0345 702 3344**

* Lines are open Monday to Friday - 9am to 5pm.

** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).

Small Business Loan

0800 731 8932 (textphone 0800 0283 516).
Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

Stolen or lost cards

03456 007 010 (textphone 03457 125 563) 24 hours.
From outside the UK, call us on +44 1442 422 929.
(textphone +44 207 088 2077 24 hours.

For stolen and lost HSBC online cards, please call 0800 0151 924 (24 hours).
From outside the UK, call us on +44 121 214 5649.

Student Insurance

0800 277 377 (textphone 0800 389 3500) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, please call us on +44 2380 298 110.

Student service (Account Opening)

0800 032 4738 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44 1442 421 016.

Student service (Enquiries)

03457 404 404 (textphone 03457 125 563) Lines are open 8am to 8pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44 1226 261010.

03456 040 626 Non HSBC Bank customers.



T

Department Contact Information

Telephone Banking (Personal)

03457 404 404 (textphone 03457 125 563) Lines are open 8am to 8pm every day (24 hours a day if you are an HSBC Advance Customer).
From outside the UK, call us on +44 1226 261 010.
(textphone +44 207 088 2077).

03456 082 400 Bancio dros y ffôn yn y Gymraeg. 8yb i 10yh bob dydd (ac eithro Dydd Nadolig, Gŵyl San Steffan a Dydd Calan).

Telephone Banking (Business)

03457 60 60 60 (textphone 03457 125 563) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44 1226 260 878.
(text phone +44 207 088 2077).

03456 082 400 Bancio dros y ffôn yn y Gymraeg. 8yb i 10yh bob dydd (ac eithro Dydd Nadolig, Gŵyl San Steffan a Dydd Calan).

Textphone Banking

03457 125 563 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
For customers with hearing and speech impairments.

Telephone Security Number Set-up (Personal)

03457 400 004 (textphone 03457 125 563) 9am to 8pm Monday to Saturday, 10am to 4pm Sundays.
From outside the UK, call us on +44 1142 031 106.
(text phone +44 207 088 2077).

Trade Services

0800 783 1300 9am to 5pm Monday to Friday.
From outside the UK call us on + 44 207 991 7342.
E-mail us at uktradeservices@hsbc.com

Travel Insurance

0800 299 399 (textphone 0800 169 1493) 8am to 8pm Monday to Thursday, 8am to 7pm on Friday, 9am to 5pm on Saturday (except for Christmas Day, Boxing Day and New Year's Day).



Y

Department Contact Information

Youth, Student & Graduate (Account Opening)

0800 032 4738 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the UK, call us on +44 1442 421 016.