Your information

In this section, 'we', 'us' and 'our' refer to HSBC UK Bank plc and 'HSBC Group' means HSBC Holdings plc, its subsidiaries, associated and affiliated companies.

1 Your Information

1.1 Confidentiality

We will treat all your personal information as private and confidential (even when you are no longer a customer). Nothing about your relationship with us or your name and address will be disclosed to anyone, including other members of the HSBC Group, other than in accordance with the terms set out below, or:

  • where we (or any third party acting on our behalf) are legally compelled to do so, or
  • where there is a duty to the public to disclose, or
  • where our interests require disclosure, or
  • where disclosure is made at your request or with your consent

1.2 Credit Reference Agencies

1.2.1 Information held by credit reference agencies is used by lenders to help verify the identity of customers and, where they wish to obtain credit, to assess their ability to meet financial commitments. This enables accounts to be opened more quickly and reduces the need to obtain references from employers or other financial services providers.

1.2.2 When considering applications, we will share information about you with credit reference agencies who, where appropriate, will supply us with information about your credit history and information from the Electoral Register to verify your identity. Credit reference agencies record whether or not your application is for credit even if you do not proceed and if you make a number of applications for credit within a short period of time, this may temporarily affect your ability to obtain credit.

1.2.3 If you apply for a product or a service with another person which may involve you borrowing from us, an 'association' between you and your fellow applicant(s) will be created by the credit reference agencies, which will link your financial records, unless and until, you successfully file a 'notice of disassociation' with the agency. By making such an application, you will be declaring that you are authorised to declare information about your fellow applicant for these purposes.

1.2.4 Information held about you by credit reference agencies may already be linked to records relating to one of your 'financial associates'. If so, any application for credit will be assessed with reference to the records of any 'associates'.

1.2.5 During your relationship with us we may share details of any accounts you have with us, where you have agreed, on which you may borrow and how you manage them with credit reference agencies. This information may be used by us and other lenders when considering your applications for credit and managing your accounts.

1.2.6 If you borrow and do not repay in full and on time or make proposals for repayment acceptable to us within 28 days of demand and the amount owed is not in dispute, we may tell credit reference agencies who will record the outstanding debt. If details of your default are given to credit reference agencies, this may affect your ability to obtain further credit.

1.3 Crime Prevention and Debt Recovery

To prevent crime, to verify your identity and to recover debt, we may exchange information with other members of the HSBC Group and, where appropriate, with fraud prevention and debt recovery agencies and other organisations involved in crime prevention (both in the UK and where appropriate, overseas). If you give us false or inaccurate information and we suspect fraud this will be recorded. Information held by fraud prevention agencies may be used by lenders and insurers when making decisions about you or others at your address(es) for credit-related services or motor, household, credit, life or any other insurance facilities and for debt tracing, claims assessment and to verify identities to prevent money laundering.

1.4 Data Processing

1.4.1 The HSBC Group may record, use, exchange, analyse and assess relevant information about you and your relationships with the HSBC Group including the nature of your transactions, for credit assessment, market research, insurance purposes and in servicing your relationships with the HSBC Group. This may include information provided by you or someone acting on your behalf which is relevant to your relationship with us including information obtained from third parties.

1.4.2 Relevant information may also be exchanged with members of the HSBC Group and others to provide you with products and services, for audit purposes and if required by appropriate governmental and non-governmental regulators or ombudsmen. We aim to keep your information up-to-date, please advise us of any changes. We may use other HSBC Group companies and/or third parties to process information and provide services on our behalf. Whether it is processed in the UK or overseas, your information will be protected, in accordance with data protection legislation, by a strict code of secrecy and security which all members of the HSBC Group, their staff and any third parties are subject to and will only be used in accordance with our instructions.

1.5 Products and Services

1.5.1 With your permission, the HSBC Group may exchange, use, analyse and assess relevant information about you and your relationships with the HSBC Group, including the nature of your transactions, to give you information about products (including mortgages) and services available from HSBC Group companies and those of selected third parties which may interest you by telephone, post, e-mail, secure e-messaging, text messaging services and other means.

1.5.2 If you do not want us to contact you about products and services that we feel may be relevant to you, please let us know.

1.6 Miscellaneous

1.6.1 Under data protection legislation, you can make a written request for a copy of certain personal records we hold about you. We may make a charge for this service. The current maximum fee is £10 per request from each individual.

1.6.2 You have the right of access to your personal records held by credit and fraud prevention agencies. Telephone freephone number 0800 587 7008 if you require details of the credit reference and fraud prevention agencies we use.

1.6.3 To ensure that we carry out your instructions accurately, to help us to continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us. Any recordings remain our sole property.

1.6.4 We may make and retain copies of passports, driving licences or other identification evidence that you may provide.

1.6.5 We will obtain your written consent before providing a bankers reference about you. However, if we receive a request from another financial services institution to verify your identity for money laundering prevention purposes, we will provide this information.