HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Thank you for visiting. Here's how to update your details.

  1. You will need the user number contained in the HSBC Safeguard email we sent and the mobile number associated with your account*
  2. Select the button below and enter the user number and mobile telephone number
  3. We will text you a one-time password
  4. Follow the instructions to complete and submit your personal details.

Select to proceed

*If you are unsure of the mobile number associated with your account contact us

Updating your personal details

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Have more questions? Find your answer in our FAQs.

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