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2021 Digital Service Branches

Impact Assessment and Stakeholder Engagement reports

Keep up to date with our Digital Service Branch changes

Digital banking is growing fast and we know the way you want to bank with us is evolving too.

We need to make sure the services at each of our branches continue to meet local customer demand.

That’s why we’ve decided to change the following branches to our new Digital Service Branch format.

You can find out more about our new branch formats.

2021 Digital Service Branch Format Change reports

HSBC fully supports and follows the industry-wide Access to Banking Standard introduced by UK Finance in May 2017 (and previously the Access to Banking Protocol).

The attached reports summarise the impact assessment and local community engagement in relation to the format change to Digital Service Branch.

Branch Impact Analysis Report Stakeholder Engagement Report
Aldridge Impact Analysis Report
Stakeholder Engagement Report
Altrincham Impact Analysis Report Stakeholder Engagement Report
Andover Impact Analysis Report
Stakeholder Engagement Report
Arnold Impact Analysis Report
Stakeholder Engagement Report
Ashford Impact Analysis Report Stakeholder Engagement Report
Ashton Under Lyne Impact Analysis Report
Stakeholder Engagement Report
Aylesbury Market Sq Impact Analysis Report
Stakeholder Engagement Report
Banbury
Impact Analysis Report
Stakeholder Engagement Report
Barnsley
Impact Analysis Report
Stakeholder Engagement Report
Bangor
Impact Analysis Report
Stakeholder Engagement Report
Barking
Impact Analysis Report
Stakeholder Engagement Report
Barnstaple Impact Analysis Report
Stakeholder Engagement Report
Beckenham
Impact Analysis Report
Stakeholder Engagement Report
Beeston Impact Analysis Report
Stakeholder Engagement Report
Bethnal Green Impact Analysis Report
Stakeholder Engagement Report
Bicester
Impact Analysis Report Stakeholder Engagement Report
Birkenhead Grange Impact Analysis Report
Stakeholder Engagement Report
Birmingham Kings Heath
Impact Analysis Report Stakeholder Engagement Report
Birmingham Northfield Impact Analysis Report Stakeholder Engagement Report
Birmingham Harborne Impact Analysis Report Stakeholder Engagement Report
Bishops Stortford
Impact Analysis Report
Stakeholder Engagement Report
Blackburn 
Impact Analysis Report
Stakeholder Engagement Report
Blackpool Oxford Square Impact Analysis Report
Stakeholder Engagement Report
Bloxwich
Impact Analysis Report
Stakeholder Engagement Report
Bootle Stanley Road
Impact Analysis Report
Stakeholder Engagement Report
Boston
Impact Analysis Report
Stakeholder Engagement Report
Bournemouth Westbourne Impact Analysis Report
Stakeholder Engagement Report
Brentwood Impact Analysis Report
Stakeholder Engagement Report
Bridgend
Impact Analysis Report
Stakeholder Engagement Report
Bridgwater Impact Analysis Report
Stakeholder Engagement Report
Bristol Filton
Impact Analysis Report
Stakeholder Engagement Report
Bristol Whiteladies Road Impact Analysis Report
Stakeholder Engagement Report
Burnley
Impact Analysis Report
Stakeholder Engagement Report
Burton on trent Impact Analysis Report
Stakeholder Engagement Report
Bury 
Impact Analysis Report
Stakeholder Engagement Report
Bury St Edmunds
Impact Analysis Report
Stakeholder Engagement Report
Camberley
Impact Analysis Report
Stakeholder Engagement Report
Camden Town
Impact Analysis Report
Stakeholder Engagement Report
Cannock
Impact Analysis Report
Stakeholder Engagement Report
Cardiff Albany Rd
Impact Analysis Report
Stakeholder Engagement Report
Cardiff Canton Impact Analysis Report
Stakeholder Engagement Report
Catford
Impact Analysis Report
Stakeholder Engagement Report
Chatham
Impact Analysis Report
Stakeholder Engagement Report
Chesterfield Impact Analysis Report
Stakeholder Engagement Report
Chichester
Impact Analysis Report
Stakeholder Engagement Report
Chippenham
Impact Analysis Report
Stakeholder Engagement Report
Crewe Market Street Impact Analysis Report
Stakeholder Engagement Report
Cwmbran Impact Analysis Report
Stakeholder Engagement Report
Dewsbury
Impact Analysis Report
Stakeholder Engagement Report
Dudley Impact Analysis Report
Stakeholder Engagement Report
Durham
Impact Analysis Report
Stakeholder Engagement Report

2021 Digital Service Branch Format Change reports

HSBC fully supports and follows the industry-wide Access to Banking Standard introduced by UK Finance in May 2017 (and previously the Access to Banking Protocol).

The attached reports summarise the impact assessment and local community engagement in relation to the format change to Digital Service Branch.

Branch Aldridge
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Altrincham
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Andover
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Arnold
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Ashford
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Ashton Under Lyne
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Aylesbury Market Sq
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Banbury
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Barnsley
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bangor
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Barking
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Barnstaple
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Beckenham
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Beeston
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bethnal Green
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bicester
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Birkenhead Grange
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Birmingham Kings Heath
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Birmingham Northfield
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Birmingham Harborne
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bishops Stortford
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Blackburn 
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Blackpool Oxford Square
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bloxwich
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bootle Stanley Road
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Boston
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bournemouth Westbourne
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Brentwood
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bridgend
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bridgwater
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bristol Filton
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bristol Whiteladies Road
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Burnley
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Burton on trent
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bury 
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Bury St Edmunds
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Camberley
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Camden Town
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Cannock
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Cardiff Albany Rd
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Cardiff Canton
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Catford
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Chatham
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Chesterfield
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Chichester
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Chippenham
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Crewe Market Street
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Cwmbran
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Dewsbury
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Dudley
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
Branch Durham
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Stakeholder Engagement Report
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