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2021 Digital Service Branches

Impact Assessment and Stakeholder Engagement reports

Keep up to date with our Digital Service Branch changes

Digital banking is growing fast and we know the way you want to bank with us is evolving too.

We need to make sure the services at each of our branches continue to meet local customer demand.

That’s why we’ve decided to change the following branches to our new Digital Service Branch format.

You can find out more about our new branch formats.

2021 Digital Service Branch Format Change reports

HSBC fully supports and follows the industry-wide Access to Banking Standard introduced by UK Finance in May 2017 (and previously the Access to Banking Protocol).

The attached reports summarise the impact assessment and local community engagement in relation to the format change to Digital Service Branch.

Branch Impact Analysis Report Stakeholder Engagement Report
Altrincham Impact Analysis Report
Dates to be confirmed
Ashford Impact Analysis Report
Dates to be confirmed
Ashton Under Lyne Impact Analysis Report
Dates to be confirmed
Aylesbury Market Sq Impact Analysis Report
Dates to be confirmed
Bangor
Impact Analysis Report
Dates to be confirmed
Barking
Impact Analysis Report
Dates to be confirmed
Beckenham Impact Analysis Report
Dates to be confirmed  
Beeston Impact Analysis Report
Dates to be confirmed
Bethnal Green Impact Analysis Report
Dates to be confirmed
Birkenhead Grange Impact Analysis Report
Dates to be confirmed
Birmingham Northfield Impact Analysis Report Dates to be confirmed
Bishops Stortford
Impact Analysis Report
Dates to be confirmed
Blackburn 
Impact Analysis Report
Dates to be confirmed
Blackpool Oxford Square Impact Analysis Report
Dates to be confirmed
Bootle Stanley Road
Impact Analysis Report
Dates to be confirmed
Bournemouth Westbourne Impact Analysis Report
Dates to be confirmed
Brentwood Impact Analysis Report
Dates to be confirmed
Bridgend
Impact Analysis Report
Dates to be confirmed
Burton on trent Impact Analysis Report
Dates to be confirmed
Bury 
Impact Analysis Report
Dates to be confirmed
Cannock
Impact Analysis Report
Dates to be confirmed
Cardiff Albany Rd
Impact Analysis Report
Dates to be confirmed
Cardiff Canton Impact Analysis Report
Dates to be confirmed
Chesterfield Impact Analysis Report
Dates to be confirmed
Crewe Market Street Impact Analysis Report
Dates to be confirmed
Cwmbran Impact Analysis Report
Dates to be confirmed
Dewsbury
Impact Analysis Report
Dates to be confirmed
Dudley Impact Analysis Report
Dates to be confirmed  
Durham
Impact Analysis Report
Dates to be confirmed

2021 Digital Service Branch Format Change reports

HSBC fully supports and follows the industry-wide Access to Banking Standard introduced by UK Finance in May 2017 (and previously the Access to Banking Protocol).

The attached reports summarise the impact assessment and local community engagement in relation to the format change to Digital Service Branch.

Branch Altrincham
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Ashford
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Ashton Under Lyne
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Aylesbury Market Sq
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Bangor
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Barking
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Beckenham
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed  
Branch Beeston
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Bethnal Green
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Birkenhead Grange
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Birmingham Northfield
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Bishops Stortford
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Blackburn 
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Blackpool Oxford Square
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Bootle Stanley Road
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Bournemouth Westbourne
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Brentwood
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Bridgend
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Burton on trent
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Bury 
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Cannock
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Cardiff Albany Rd
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Cardiff Canton
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Chesterfield
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Crewe Market Street
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Cwmbran
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Dewsbury
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
Branch Dudley
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed  
Branch Durham
Impact Analysis Report Impact Analysis Report
Stakeholder Engagement Report
Dates to be confirmed
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