Making a claim
Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.
Medical Emergency Assistance Helpline
(+44) 1603 605 142
Lines open: 24 hours a day
If you don't need urgent medical attention, you can make a claim online or by calling Aviva on +44 (0)1603 604 960.
Travel Claims Helpline
+44 1603 604 960
Lines open: 24 hours a day
Legal Expenses Claims and Advice Helpline
(+44) 1603 208 533
Lines open: 24 hours a day, 365 days a year
Medical Assessment - to disclose a pre-existing medical condition
08000 517 142
Lines open: Monday to Sunday (08:00 to 21:00), Closed Christmas Day, Boxing Day and New Year's Day
Travel Assistance (not claims or queries)
(+44) 1603 605 120
Lines open: 24 hours a day, 365 days a year
Documents you may need when making a travel insurance claim
A police report made as soon as is reasonably possible after discovering a theft or loss.
Evidence from an airline that you've reported loss or damage caused by them.
Please note, this is not a complete list as each claim is different. Please read your policy document for full details.