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What is a mortgage payment holiday?

If you’re worried about paying your mortgage during the coronavirus outbreak, a payment holiday allows you to stop your payments for up to 3 months without affecting your credit score.

You don’t have to repay anything at all during the repayment holiday.

If you're looking for information on how to change or cancel a regular overpayment to your mortgage, please visit our FAQs.

What impact will this have on my future mortgage payments?

During the payment holiday we’ll continue to charge daily interest on the balance of your mortgage at the applicable rate. We’ll add this interest to your outstanding balance. This means the total amount repayable over the remaining mortgage term will be higher than it would otherwise have been. After the payment holiday has ended, the monthly amount you pay may be higher. The increase will depend on the balance, mortgage term and interest rate of your mortgage agreement.

Who can apply for a mortgage payment holiday?

We want to provide help to everyone who needs it, and particularly those who need it most urgently. So we can do that, please only apply if:

  • you have an existing HSBC mortgage
  • you’ve been financially impacted, or expect to be financially impacted by coronavirus
  • everyone else named on the mortgage has agreed to applying for a payment holiday
  • you’re aware that interest will continue to be charged during the payment holiday, that the total amount you owe us on your mortgage will increase and that your monthly payments may increase when the payment holiday comes to an end   

If you're a landlord, you may also be eligible for a mortgage payment holiday if you have tenants who are unable to pay their rent.

Taking a mortgage payment holiday is only suitable for a short-term financial concern. Find out more about what to do if you have longer-term concerns over mortgage payments.

How can I apply for a mortgage payment holiday?

It’s important for you to choose the right way to apply for your mortgage payment holiday.

This is so we can help you as quickly as possible. 

In most cases, the best way will be to complete an online form.

However, please check first to see if any of the following apply to you:

  • your mortgage relates to a property in the Channel Islands or Isle of Man - call us on 0345 600 6161
  • you have a commercial mortgage - call us on 0345 760 606
  • you’re already behind with your mortgage payments - call us on 0345 850 0633
  • you have more than one mortgage on the same property, but only want a payment holiday on some or one of those accounts - call us on 0800 169 6333 and select option 0
  • you can’t make your next mortgage payment and it’s due within 7 days - call us on 0800 169 6333 and select option 0

Our colleagues in contact centres are working incredibly hard in difficult circumstances. Please only call us if you’re in one of the groups above and it’s absolutely necessary. This will allow us to help those most in need. You may have to wait longer than normal, so please bear with us during these extraordinary times.

If you’re not in one of the groups above, fill out our simple online form by using the button below.

Please note, to complete the form, you’ll need your mortgage sort code and account number. Make sure these are correct before you submit the application - we’ll use these to match the form to your profile.

You can find these details on your mortgage statement or offer – or log onto online banking and look under My Accounts.

Without accurate details, we won’t be able to process your application. If you can’t find them, please call us on 0800 1696 333.

What happens next?

Once you’ve submitted the form, we’ll contact you to confirm we’ve received it.  When we’ve processed your payment holiday, we’ll let you know that we’ve applied it. We’ll send you a letter (for each mortgage account) confirming the variation to your agreement with us for your mortgage.

We’ll get in touch with you before the end of your payment holiday. We’ll propose a manageable way for you to repay the interest that has accrued and make up for the payments you won’t have made.

If you have any overpayment arrangements in place, these will be cancelled and you should go online or call us at the end of your payment holiday if you would like them to be set up again.

If you already have a payment holiday, there’s no need to complete the application form. Find out more about what happens next.

What happens when your payment holiday ends?

You don’t need to do anything at the moment, so there’s no need to contact us. We’ll write to you before your payment holiday ends and explain what your new payments will be.

If you’re unable to restart your payments at the end of your payment holiday, we’ll let you what other options are available. These may include extending your payment holiday by another three months. However, the options available may depend on your personal circumstances.

The Financial Conduct Authority has just finished consulting on updated guidance in relation to mortgages. We'll update our web pages once the new guidance is issued.

If you can afford to, we encourage you to keep paying your mortgage, or restart as soon as possible.

Frequently Asked Questions

I have a joint mortgage but can’t speak to the other account holder. Can I still apply for a payment holiday?

You can still apply but will need to call us on 0800 169 6333 and select option 0.

Will a mortgage payment holiday affect my credit score?

If you agree a payment holiday with us, we’ll record it to make sure it doesn’t impact your credit file. However, lenders can use other sources to assess credit worthiness.

How do rental payment holidays work?

If you’re a tenant and you think you may struggle to pay your rent in light of coronavirus, you need to speak to your landlord directly.

Emergency legislation introduced following the coronavirus outbreak means landlords won’t be able to start proceedings to evict tenants unless the tenant has missed more than 3 months of rent payments. This applies to private and social renters.

What about home insurance payments?

If you’re an HSBC Home Insurance customer and you meet the eligibility criteria, you can ask to defer your monthly payment and spread it evenly over the remaining term of your policy. You can apply to defer one month’s payment deferral at a time for a maximum of three months.

Find out how payment deferrals work and how to apply.

How long will it take you to process my request for a mortgage payment holiday?

We aim to process all requests within 3 days, although due to a high volume of forms being submitted, sometimes we may fall behind.  Rest assured that we are processing the forms as quickly as we can.

When will my mortgage payment holiday start?

In most cases your payment holiday will begin with your next payment after we process your request.  We will send you a text message when we have done this and you will receive a confirmation letter.

I have a payment due soon and haven’t heard from you since submitting my request

We have received a large number of requests for payment holidays and are processing them as quickly as we can.  If you have a mortgage payment due in the next 7 working days which you will be unable to make, please call us on 0800 169 6333 and select option 0.

So that we can help the customers most in need, please only call if you are in this position.

You have collected a mortgage payment since I submitted my request, what can I do?

We’re sorry that this has happened.  Due to the amount of customers being affected by coronavirus we weren’t able to set up some requests before the date of the next payment.

If this has caused any financial difficulties, please call us on 0800 169 6333 and select option 0, and we will work with you to find a solution. We will still process your request and will set up your payment holiday from your next mortgage payment, if you’re not in financial difficulty there’s no need to call.

I want to end my payment holiday early, what should I do?

We’re pleased you’re in a position to do this.  If you’d like to bring your mortgage payment holiday to an end before it expires please call us on 0800 169 6333 and select option 0.

It’s easy to get in touch online. Talk to us directly through our chat channels.