Important to know first
- you'll be able to apply for a 3 month payment holiday until 31 October 2020. After this date, there will still be support available which will be tailored to your individual circumstances, but these may impact your credit file
- during your payment holiday, interest will continue to accrue and will be added to your loan balance. This will result in an increase to your monthly payments (when they restart) and the total cost of borrowing
- although taking a payment holiday will not worsen the status on your credit file, keep in mind that lenders may take into account other information when making future lending decisions
- taking a mortgage payment holiday is only suitable for short-term financial concerns, find out more about what to do if you have longer-term concerns over your mortgage payments
See the likely impact of a payment holiday
If you’re unable to view the calculator to see the likely impact of a payment holiday, or have any questions, please call us.
Applying for a payment holiday
You can only apply for one payment holiday and have until 31 October 2020 to do this. After this date, there will still be support available which will be tailored to your individual circumstances, but these may impact your credit file.
Once you’ve used our calculator to see the likely impact of a payment holiday and if you'd like to apply, you can use the form below. To complete the form, you’ll need:
- your mortgage sort code – the first 6 digits of the mortgage account number, this will always begin '40'
- your mortgage account number – the following 8 digits of the mortgage account number
You can find these on your mortgage statement, or offer. You can also see them by logging on to online banking and looking under ‘My Accounts’. Make sure these are correct before you submit the application as we’ll use these details to match the form to your profile.
If you have any overpayment arrangements in place, these will be cancelled and you should go online, or call us, at the end of your payment holiday to set them up again.
If you already have a payment holiday, there’s no need to complete this application form. Find out more about what happens when your payment holiday ends.
Once you’ve submitted the form, we’ll contact you to confirm we’ve received it. When we’ve processed your application, assuming we’re able to approve it, we’ll send you a letter (for each account) confirming the variation to your agreement with us for your mortgage.
Making payments during your payment holiday
If you're able to afford payments of any amount during to your payment holiday, we strongly encourage you to make these as the impact on the amount of interest accruing on your balance, as well as the amount of your future monthly payments and the total cost of borrowing, could be lessened.
You can pay as little, or as much, as you like and whenever suits you. These payments can be made as a single payment, by setting up a regular standing order, or as ad-hoc payments when your finances allow.
To set up a standing order, or one-off transfer, you’ll need:
- beneficiary – name(s) on your mortgage account
- sort code – first 6 digits of the mortgage account number, this will always begin '40'
- account number – the following 8 digits of the mortgage account number
- reference – choose your own reference, this is how the payment will appear on your mortgage statement
Your mortgage account number and sort code can be found on your mortgage statement, or offer. You can also see them by logging on to online banking and looking under ‘My Accounts’.
If you want to make payments to more than one mortgage account, you'll need to follow the process above for each account.
See more instructions on payment options.
What happens when your payment holiday ends?
To discuss your options, please call us on 0800 169 6333, select option 0.
- Monday to Saturday, 08:00 – 20:00
- Sunday, 09:00 – 18:00
Frequently Asked Questions
What considerations should I make?
The Financial Conduct Authority (FCA) has provided guidance you may want to follow.
Try making a list of all the organisations you make payments to. Record how much you pay them and whether you’ve fallen behind on any payments. This includes essential household bills such as electricity and gas. It also includes loans and any other debts or payment obligations you may have.
It's important to understand which of your debts are priority debts. Some debts will be more urgent than others, because the consequences of not paying them can be more serious than for other debts. For example, these priority debts may include things like your mortgage and where you’ve made a contractual commitment to pay.
For more on which debts you should pay as a priority, see the Money Advice Service's page on how to prioritise your debts.
Once you’ve prioritised your debts, you can work out a budget to understand how much money you’ll have available to pay what you owe. You might like to use a tool such as the Money Advice Service's budget planner.
If you’re worried about being able to make future payments, it’s important to get in touch the organisations you’re paying and let them know. They may be able to talk to you about options for changing how or when you pay.
I have a joint mortgage, but can’t speak to the other account holder. Can I still apply for a payment holiday?
You can still apply, but will need to call us.
How long will it take you to process my request for a mortgage payment holiday?
We aim to process all requests within 3 days, although due to the volume of forms being submitted, sometimes we may fall behind. Rest assured, we'll process the forms as quickly as we can.
I have a payment due soon and haven’t heard from you since submitting my application, what should I do?
If you have a mortgage payment due in the next 7 working days that you'll be unable to make, please call us.
So we can help the customers most in need, please only call if you're in this position.
I want to end my payment holiday early, what should I do?
To bring your mortgage payment holiday to an end before it expires, please call us.