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Credit cards payment holiday: next steps

Managing your upcoming credit card payments

If you don’t think you’re going to be able to meet your upcoming payments when your credit card payment holiday ends, it’s important to take action as soon as possible.

We have a range of options to support you, depending on your circumstances. This could include the option to extend your credit card payment holiday.

We’ll need you to provide information about your current financial situation. This will include filling out an Income and expenditure form. It’s a series of questions about your income and outgoings (such as salary and mortgage payments/rent) to help us assess your circumstances.

If you previously had a payment holiday and have since made payments, you can complete the form if you now need further support. You’d need to do this by 31 March 2021 to have the option of a further payment holiday.

Who should fill out an Income and expenditure form?

If you’re the main cardholder and you think you’ll be unable to make your payments once your credit card payment holiday ends, you should complete this form.  

Please complete this form as soon as possible to ensure we can assess your circumstances and get in touch to explain your options before your next payment is due. 

You can check your payment due date on your credit card statement.

Completing the form

You’ll need to:

  • provide basic information about yourself and your current employment status
  • detail your current monthly income and expenditure information. If you have a joint debt with another HSBC customer, you’ll also have to provide their income and details of any shared household bills
  • be as precise as you can so we get an accurate view of your current financial position

If you’re signed up to Open Banking, you can save time by selecting to have information from your bank statements and bills pre-populated. If you use mobile banking, this process is best completed on your smartphone.

We’ll summarise the information you’ve provided before you submit the form. At this stage you’ll be able to edit the information again if you wish to change something. 

You’ll only need to do this once, even if you hold multiple products with HSBC.

What happens next?

Once you’ve submitted the information, we’ll contact you about the options we have available to support you within 5 working days. There’s no need to contact us, we’ll keep you informed every step of the way.

Frequently asked questions

It’s easy to get in touch online. Talk to us directly through our chat channels.