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Credit cards payment holiday: next steps

Managing your upcoming credit card payments

If you don’t think you’re going to be able to meet your upcoming payments when your credit card payment holiday ends, it’s important to take action as soon as possible.

We’ll need you to provide information about your current financial situation. This will include filling out an income and expenditure form. It’s a series of questions about your income and outgoings, such as salary and mortgage payments or rent, to help us assess your circumstances. We’ll then let you know your options.

If you’re currently on a payment holiday and complete the form before your payments are due to resume, this would be for a further 3 months, or up to (and including) your July payment due date if sooner.

If this doesn’t apply to you, we still have a broad range of other financial solutions available, depending on your circumstances. Some of these may impact your credit file. View our Money worries page for more information.

Who should fill out an Income and expenditure form?

If you’re the main cardholder and you think you’ll be unable to make your payments once your credit card payment holiday ends, you should complete this form.  

Please complete this form as soon as possible to ensure we can assess your circumstances and get in touch to explain your options before your next payment is due. 

You can check your payment due date on your credit card statement.

Completing the form

You’ll need to:

  • provide basic information about yourself and your current employment status
  • detail your current monthly income and expenditure information. If you have a joint debt with another HSBC customer, you’ll also have to provide their income and details of any shared household bills
  • be as precise as you can so we get an accurate view of your current financial position

If you’re signed up to Open Banking, you can save time by selecting to have information from your bank statements and bills pre-populated. If you use mobile banking, this process is best completed on your smartphone.

We’ll summarise the information you’ve provided before you submit the form. At this stage you’ll be able to edit the information again if you wish to change something. 

You’ll only need to do this once, even if you hold multiple products with HSBC.

What happens next?

Once you’ve submitted the information, we’ll contact you about the options we have available to support you within 5 working days. There’s no need to contact us, we’ll keep you informed every step of the way.

Frequently Asked Questions

It’s easy to answer your query online. Visit our Help page to find out how.