HSBC Internet Banking


Lost your details?

If you lose or forget any of your Internet Banking log on details, don't worry. We have simple and secure ways to get you up and running again.

Lost your details?

Lost your User ID?

If you can't remember your User ID, or it is not recognised at log on, you can retrieve it by following the 'Forgotten User ID?' link on the Personal Internet Banking log on page. You will be asked a set of questions and the User ID will be shown on the screen. Customers can change their User ID once they have logged onto PIB.

Lost your Secure Key?

If you have lost your Secure Key, please contact us and we'll send a replacement within approximately five working days. You may be able to access your accounts through Telephone Banking, at an HSBC branch, or an ATM.

Forgotten your memorable answer?

If you've forgotten your memorable answer, you can reset this by clicking on the 'Forgotten memorable answer?' or 'Forgotten your answer?' link and following the instructions. You will need to answer your security questions in order to do this.

Do you have a question?

Ask Olivia

Sorry, our 'Virtual assistant' only works if you have javascript enabled. If you have a question for us and can't view this tool, please call us on 08457 404 404. Lines are open 8am to 10pm everyday.

Calls may be monitored or recorded for quality and training purposes.

Need to speak to us?

Give our friendly team a call on:

0845 740 0004

Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Find a branch