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Fixed Rate Cash ISA

Use your tax-free allowance and fix the interest you earn for up to 13 months at 4.6% AER.
Available for HSBC current account holders. Eligibility and T&Cs apply.
 

When times are tough, knowing your money's safe can be reassuring.

 

Explore ways you could make the most of your money to help reach your goals.

Independent service quality survey results

Personal current accounts

Published February 2024

As part of a regulatory requirement, independent surveys were conducted to ask customers of the largest personal current account providers in Great Britain and Northern Ireland if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on the SQI page.

Authorised push payment (APP) fraud rankings in 2022

Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account. 

These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2022.

You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP fraud refunded

This data shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better. 

APP fraud sent per £million transactions

This data shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.

APP fraud received per £million transactions: smaller UK banks and payment firms

This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.

APP fraud received per £million transactions: major UK banks and building societies

This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better. 

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