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Independent service quality survey results
Personal current accounts
Published February 2024
As part of a regulatory requirement, independent surveys were conducted to ask customers of the largest personal current account providers in Great Britain and Northern Ireland if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account.
These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2022.
You can read the full report by visiting www.psr.org.uk/app-fraud-data