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Making payments

We help our customers send over 13 million payments every month through our digital banking channels. If you need any help, check out these FAQs and guides. 

Sending money to a company

Whether you’re paying a credit card or utility bill, we’ve prepopulated the bank account details for hundreds of major companies to help make it easier for you. So if you need help sending money to a company, follow these instructions: 

Mobile Banking Online Banking
1. Once logged in, select “Move Money” and choose the account you'd like to pay from 1. Once logged in, select “Move Money” and choose the account you'd like to pay from
2. Then select “Payees” and “Pay someone new” 2. Select “Pay or transfer” and then “New payee”
3. Click on “Select a company” 3. Select “Payee lookup” and enter company name
4. Search for the company and follow the on-screen instructions 4. Select the company and follow the on-screen instructions

Whether you’re paying a credit card or utility bill, we’ve prepopulated the bank account details for hundreds of major companies to help make it easier for you. So if you need help sending money to a company, follow these instructions: 

Mobile Banking 1. Once logged in, select “Move Money” and choose the account you'd like to pay from
Online Banking 1. Once logged in, select “Move Money” and choose the account you'd like to pay from
Mobile Banking 2. Then select “Payees” and “Pay someone new”
Online Banking 2. Select “Pay or transfer” and then “New payee”
Mobile Banking 3. Click on “Select a company”
Online Banking 3. Select “Payee lookup” and enter company name
Mobile Banking 4. Search for the company and follow the on-screen instructions
Online Banking 4. Select the company and follow the on-screen instructions

In most cases, sending money to companies is instant. However this can vary, so please ensure you check when reviewing your payment details for accurate timescales.

Top tip: If you are paying back your HSBC Credit Card manually every month, consider setting up a direct debit to ensure you don’t miss a payment. For more information, check out our credit card repayments page.

Fraud advice: Stop and check: Scams will pressurise you to make immediate payments. Please be sure this is a genuine request - if someone claiming to be from the police, utility company or similar has asked you to do this, contact them on a trusted telephone number or email address to check.

Remember HSBC will never contact you to ask you to move your money to a “safe” account. For more information about how to protect yourself, please visit our security centre

Sending money to your family or friends

If you are paying family, friends or any other person for the first time, just ask them for their sort code and account number. Then follow these instructions:
Mobile Banking Online Banking
1. Once logged in, select “Move Money” and choose the account you'd like to pay from 1. Once logged in, select “Move Money” and choose the account you'd like to pay from
2. Select “Payees” and then “Pay someone new” 2. Select “New payment or transfer” and then “New payee”
3. Choose “using UK bank details” or “using mobile number (Paym)” as necessary  3. Select “enter details”
4. Follow the on-screen instructions to complete the payment 4. Follow the on-screen instructions to complete the payment
If you are paying family, friends or any other person for the first time, just ask them for their sort code and account number. Then follow these instructions:
Mobile Banking 1. Once logged in, select “Move Money” and choose the account you'd like to pay from
Online Banking 1. Once logged in, select “Move Money” and choose the account you'd like to pay from
Mobile Banking 2. Select “Payees” and then “Pay someone new”
Online Banking 2. Select “New payment or transfer” and then “New payee”
Mobile Banking 3. Choose “using UK bank details” or “using mobile number (Paym)” as necessary 
Online Banking 3. Select “enter details”
Mobile Banking 4. Follow the on-screen instructions to complete the payment
Online Banking 4. Follow the on-screen instructions to complete the payment

Your money should reach the payee immediately subject to our standard checks. Once the payment has been made it cannot be recalled so please make sure the details you use are correct.

Fraud advice: Stop and check: Never send or receive money or give away your bank details to someone you’ve only met online, no matter how much you trust them or believe their story. For more information about how to protect yourself, please visit our security centre.

Sending money between your HSBC accounts

Everyone needs to move money around from time to time. Whether your are adding to savings or dipping into them, here’s how you do it:
Mobile Banking Online Banking
1. Once logged in, select “Move money” 1. Once logged in, select “Move money”
2. Select where you want to send the money 2. Select “My accounts” and choose where you want to send the money
3. Follow the on-screen instructions to complete the payment 3. Follow the on-screen instructions to complete the payment
Everyone needs to move money around from time to time. Whether your are adding to savings or dipping into them, here’s how you do it:
Mobile Banking 1. Once logged in, select “Move money”
Online Banking 1. Once logged in, select “Move money”
Mobile Banking 2. Select where you want to send the money
Online Banking 2. Select “My accounts” and choose where you want to send the money
Mobile Banking 3. Follow the on-screen instructions to complete the payment
Online Banking 3. Follow the on-screen instructions to complete the payment

Sending money to an existing payee

After you’ve sent money to a payee for the first time, their details will be added to your list of payees. To send money to them again follow these instructions:
Mobile and Online Banking
1. Once logged in, select “Move money”
2. Select “Payees” and chose from “My payees”
3. Follow the on-screen instructions to complete the payment
After you’ve sent money to a payee for the first time, their details will be added to your list of payees. To send money to them again follow these instructions:
Mobile and Online Banking 1. Once logged in, select “Move money”
Mobile and Online Banking 2. Select “Payees” and chose from “My payees”
Mobile and Online Banking 3. Follow the on-screen instructions to complete the payment

Sending money outside of the UK

If you are looking to send money outside the UK, please visit our international payments page for charges, rates and more information. 

Useful links

man using mobile device
 

Manage your money on the move easily and securely with our Mobile Banking app

branch banking
 

Some of our branch doors are open 6 days a week.

pushing a bike
 

We offer a 24 hour automated service.

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