We’re here to help
We understand what's happening in your life and the world around you can affect your finances. If you're worried you won't be able to make future mortgage payments or are already in arrears, we're here to help.
Already behind on your payments or can’t make your next one?
We understand this may feel stressful. Whatever your situation, we can help you put a plan in place.
Looking to reduce your mortgage payments?
If you’re currently up to date with your mortgage payments but looking for ways to reduce these in future, it’s important you explore all the options available to you.
Worried about missing a mortgage payment in the future?
Explore our tools and tips to help you manage your money.
What options are available?
There are a number of things you may be able to do to reduce your mortgage payments.
If none of these options feels right for you, we’d recommend you complete our Income and Expenditure form so we can provide personalised support.
Switch your rate
We can help you switch to a new HSBC mortgage rate if:
- your current fixed rate mortgage is coming to an end within the next 3 months, or,
- you're on the HSBC Variable Rate, HSBC Buy to Let Variable Rate or a tracker rate
Depending on your circumstances and the interest rate you choose, switching rates may reduce your monthly payment.
How it works
Step 1 – Review your current interest rate. If you’re on a fixed interest rate and are looking to switch, there may be early repayment charges depending on how long your rate has left.
You can find these details on your mortgage statement or offer. You can also see them by logging on to online banking and looking under ‘My Accounts’.
There are no early repayment charges if you're on the HSBC Variable Rate, or HSBC Buy to Let Variable rate.
Next steps
You can either apply online if you don’t need advice, or call us to book an appointment so we can review your financial circumstances and help find the best rate for you.
See more information about switching rates.
Pay back your mortgage over a longer period of time
If you have a capital repayment loan (rather than interest only), you may be able to extend the term of your mortgage, which would make your monthly payment lower.
This option may be available depending on your circumstances. If you would like to discuss the possibility of extending your term, please call us.
Get independent advice
Other organisations who can help with financial guidance or more help on how to tackle your debt:
- StepChange Debt Charity: visit the StepChange website or call 0800 138 1111
- The Money Advice Service: visit the Money Advice website or call 0300 500 5000
- National Debtline: visit the National Debtline website or call 0808 808 4000
- Citizens Advice: visit the Citizens Advice website or call 0344 411 1444
Contact us
Mortgage Services
By phone: 0800 169 6333
Lines open Monday to Saturday 08:00 - 20:00, Sunday 09:00 - 18:00.
By post: Customer Service Centre
BX8 4HB
Mortgage Collections Department
If you are already behind/late with your mortgage payments or you think you may struggle to maintain your payments.
By phone: 0800 085 2482
Lines open Monday to Friday 08:00 - 18:00, Saturday 08:00 - 16:00.
By fax: 01617 728 387
By post: Customer Service Centre
BX8 1HB
Prefer to talk face-to-face?
Pop into your nearest branch for a chat.
Frequently Asked Questions
Your property may be repossessed if you do not keep up repayments on your mortgage.
Financial Difficulties
Dealing with financial difficulty
If you’re experiencing enduring financial difficulties and require support for any reason, please complete an Income and Expenditure form to help us understand your current financial position.
How it works
Answer a series of questions about your income and outgoings (such as salary and mortgage payments or rent) to help us assess your circumstances and find a solution to support you.
It should take about 10-15 minutes to complete and once completed, we’ll be in touch to provide personalised support.
To complete the form, you’ll need to:
- provide basic information about yourself and your current employment status
- detail your current monthly income and expenditure information. If you have a joint debt with another HSBC customer, you’ll also have to provide their income and details of any shared household bills
- be as precise as you can so we get an accurate view of your current financial position
Next steps
If you’re a joint account holder, you’ll also need to complete the partner income section of the form. You only need to complete one form between you both – rather than one per named account holder.
Filling the form out won’t impact your credit file. However, depending on your circumstances, some of the solutions we offer may. If this is the case, we’ll let you know.
If you would like to call us to discuss this option, please contact us on 0800 085 2482.
Lines open:
Monday - Friday 08:00 - 18:00
Saturday 08:00 - 16:00