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Our Digital Security Promise

We're working to protect you online

As an international bank operating in 87 countries and regions we have global insight into online fraud. We see trends and threats early and we can react quickly to prevent problems. It also means we're on hand to support you wherever you go.

Digital Security Promise

Safe and sound with our online and mobile banking

Our top priority is to make sure your money and personal data is secure. This is our promise to you:

  • We’ll safeguard your money by keeping a lookout 24/7 for unusual activity on your account. From time to time we may get in touch with you to check on anything suspicious.
  • We’ll look to refund any money stolen by fraudsters who gain access to your account, as long as you keep your security details safe.1 Please tell us if you notice anything unusual on your account.
  • We'll help you to stay up-to-date with our latest security advice. Our fraud prevention guide offers easy-to-follow tips and tools to help you avoid becoming a victim of financial crime.


1 If you've been tricked into authorising a payment, this may be covered by the new voluntary guide which HSBC is one of the first banks to sign up to. It’s not covered by our Digital Security Promise.

It's easy to answer your query online. Visit our Help page to find out how.