Manage gambling restrictions across your credit and debit cards, including Pay by Bank app

To help and support our customers in managing what they spend on gambling we have introduced a new feature that allows you to voluntarily add or remove gambling restrictions on your accounts. Adding a gambling restriction lets you block transactions made to gambling related merchants, for example casinos and online betting companies, and recurring transactions such as The Postcode Lottery. Restrictions are applied individually to cards held in your name and not on behalf of any other party. 

Active restriction

When a restriction is active we'll treat it as an instruction from you to block payments we know or suspect are for gambling purposes. We can't guarantee we'll be able to block all gambling transactions, and you'll still be liable for any that do go through. If we hold an up to date mobile number for you we will send you a text message to notify you when we decline a gambling related transaction on your behalf. To update your mobile number or for any more information on adding a gambling restriction, please visit your local branch or contact us on 03457 404 404.

The following transaction types will be declined:

  • Online and in-store
  • Chip and PIN including contactless
  • Digital Wallet transactions such as Apple Pay, Google Pay or Samsung Pay
  • Recurring card subscriptions such as The Postcode Lottery
  • Pay by Bank app transactions to gambling merchants where the restrictions is applied the debit card of the relevant account

Cooling off period

After consultation with the gambling charity, GamCare, we’ve introduced a cooling off period when a request is made to remove the restriction. This means that you can choose to remove a gambling restriction at any time, however transactions will still be declined until the same time the following day after the restriction is switched off. This cooling off period allows thinking time to consider if the decision to gamble is correct for you.  If at anytime within the cooling off period you change your mind and wish to continue with the restriction in place, the removal can be cancelled.

How to add or remove a restriction

If you wish to add or remove a gambling restriction you can do so by logging on to the HSBC UK Mobile banking app, by contacting us using telephone banking or by visiting us in branch.

Mobile banking

Download the app

Just follow these simple steps:

  1. Log on the HSBC UK Mobile banking app using your Digital Secure Key
  2. Select ‘Account details’, then ‘Manage cards’
  3. Select ‘Gambling restrictions’
  4. From your list of eligible cards, tap the one that you want to add a gambling restriction to
  5. Review the on screen information
  6. Select ‘Turn on restriction’ to confirm you wish to proceed
  7. Repeat the steps above for any additional eligible cards

To remove a gambling restriction, follow the steps above and select ‘Turn off restriction’ to confirm for the relevant card.

Further support

If at any point you feel like you could benefit from further help or support on the topic of gambling, or addictions in general, please visit our Life Events page.

Frequently Asked Questions

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