Things HSBC might send you
If you have received a text message that looks like it may have come from HSBC, have a look here to see if it really did come from us. Criminals have become very sophisticated in enticing you to click on links or call phone numbers that belong to them by pretending to be an organisation you trust, like your bank, utility company, internet service provider or even the police or HMRC.
HSBC will not contact you by text message from a normal mobile number other than to check a card transaction as detailed below. If in doubt, don’t respond and call us on the normal number on the back of your card to check.
Request to call
Request to call
The numbers below are the only ones that HSBC's fraud team will ever ask you to call. Any other number you're asked to call will NOT be our fraud team.
03456 031 832 (+44 1126 260 049)
03456 081 878 (+44 1470 697 094)
03456 008 891 (+44 1470 697 005)
03456 008 050 (+44 1470 697 093)
03452 669 337 (+44 1470 697 107)
03456 039 984 (+44 1126 362 224)
03456 052 324 (+44 1226 322 011)
03456 070 269 (+44 1126 260 049)
03456 100 135
03455 873 523
We could also contact you because you might be due a payment. This could be by letter, text message or a phone call.
If you're unsure of a number you've been asked to call, please contact the number on the back of your debit or credit card instead.
Things a fraudster might send you
Here are some typical fraudster messages. If you receive something like this, please delete the message and do not respond.
Scammers often send fake text messages that look like they’ve come from your bank, or another trusted organisation. Their goal is to get you to reply with your personal or financial information.
- encourage you to take urgent action
- ask you to verify new payees, transactions or devices
- try to look genuine by copying text messages sent by an organisation and adding their own wording
If you've received an SMS, you believe is suspicious:
- don’t click on any links or download attachments
- don’t reply
- delete the message
- contact us using the number on the back of your card