Take me straight to
Texts we might send you
If you've received a text message that looks like it may have come from HSBC, it can sometimes be tricky to tell a scam text from the real thing.
Here you'll find examples of the kind of texts we might send you and why, to help you figure out if it really did come from us.
Remember, if you're ever in any doubt, don't respond - call us on the normal number on the back of your card.
Request to call
Suspicious log on
Push notification reminder
Texts a fraudster might send you
Scammers often send fake text messages that look like they’ve come from your bank, or another trusted organisation. Their goal is to get you to reply with your personal or financial information.
- encourage you to take urgent action
- ask you to verify new payees, transactions or devices
- look similar to real messages. They may show up in the same thread as genuine messages you’ve received from an organisation
Here are some typical scam messages. If you receive something like this, delete the message and do not respond.
Example 1: A new payment
Example 2: A new Direct Debit
Example 3: An unexpected delivery
Example 4: An unexpected card payment
What to do if you receive a suspicious text
- Click on any links.
- Download any attachments.
- Reply to the text.
- Report the message to us at email@example.com.
- Report the message to your mobile operator by forwarding the message to 7726, free of charge.
- Contact us using the number on the back of your card if you want to check whether the message was genuine.
- Delete the message.