Could we save you a trip? Before heading to a branch, take a look at whether you can do what you need online.
Accessibility in our branches
Our accessible branches have the following:
- a hearing loop
- an accessible ATM either inside or outside
- access to the branch via a ramp, lift or portable ramp
- an internal accessible lift or ramp
- varied counter heights
- quiet hour
- sign language
- see-through face coverings
Specific accessibility features will vary depending on the branch layout.
A non-accessible branch has no wheelchair access and more than one of the accessible features is also missing.
Some of our branches are partially accessible. This means they're missing one or more of the features mentioned above, generally because of building regulation restrictions. Those branches will look to offer alternative support where possible or direct you to the nearest branch which is more suitable for you. We also continue to recommend taking a look at our online and mobile banking services.
Branch quiet hour
We understand the importance of making our branches inclusive and accessible for everybody.
From 25 October 2021 we'll be running a daily quiet hour, between 14:00-15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
During quiet hour, there will be:
- a designated quiet space, if you need it
- a reduction of noise - HSBC UK radio will be switched off
- increased awareness and support from staff
We now have 3 different formats for our branches:
- Full Service Branch
- Digital Service Branch
- Cash Service Branch
Please take a look at how the formats differ before planning your visit.
You can have face-to-face conversations with some of our branch experts in selected local communities across the UK.
Branch reviews and stakeholder engagement reports
2022 branch opening hours reports
Closure Impact Analysis and Stakeholder Engagement reports
2022 Branch Closure Reports
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