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Branch Locator
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The links to "Google Maps" and "Terms of Use" contained within the above map will exit HSBC's website when clicked. HSBC assumes no liability or control for your use of this link.
You can also use the Post Office® for your everyday banking
If you have a current account, you can use your debit card to check your balance, withdraw or deposit cash at any of the 11,500 Post Office locations across the UK. Use the Post Office branch finder to find your nearest one and check opening times.
How do I find my nearest ‘free to use' cash machine?
We know how important it is to be able to withdraw cash without being charged.
To find the nearest place you can withdraw money for free, use the Cash Locator Tool.
It’s easy to use, just enter the town or postcode to search for nearby cash machines. It will tell you if it is free to use (a green circle with ATM in) or if there’s a charge (a purple circle with ATM in) as well as whether audio assistance and wheelchair access are available.
Accessibility in our branches
Our accessible branches have the following:
- a hearing loop
- an accessible ATM either inside or outside
- access to the branch via a ramp, lift or portable ramp
- an internal accessible lift or ramp
- varied counter heights
- quiet hour
- sign language
- see-through face coverings
Specific accessibility features will vary depending on the branch layout.
A non-accessible branch has no wheelchair access and more than one of the accessible features is also missing.
Some of our branches are partially accessible. This means they're missing one or more of the features mentioned above, generally because of building regulation restrictions. Those branches will look to offer alternative support where possible or direct you to the nearest branch which is more suitable for you. We also continue to recommend taking a look at our online and mobile banking services.
Branch quiet hour
We understand the importance of making our branches inclusive and accessible for everybody.
From 25 October 2021 we'll be running a daily quiet hour, between 14:00-15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
During quiet hour, there will be:
- a designated quiet space, if you need it
- a reduction of noise - HSBC UK radio will be switched off
- increased awareness and support from staff
Branch formats
We now have 3 different formats for our branches:
- Full Service Branch
- Digital Service Branch
- Cash Service Branch
Please take a look at how the formats differ before planning your visit.
Community Pop Up Events
Our Community Pop Up Events are a great way to learn about how to make the most of banking with us.
You can have face-to-face conversations with some of our branch experts in selected local communities across the UK.
Opening hours
Branch reviews and stakeholder engagement reports
Our branch hours have changed to suit you and how you're using our branches. During the pandemic we switched to new opening hours to protect customers and colleagues. We've now made these temporary hours permanent to reflect the ways that people are choosing to bank with us.
Please use the branch finder on this page to find out the opening times for your branch and the services available. In a few cases, the change in opening hours falls within the scope of the Access to Banking Standard. Branch opening hours review and stakeholder engagement reports for these branches are available here:
Branch closures
Closure Impact Analysis and Stakeholder Engagement reports
Making sure we have a sustainable branch network that is fit for the future is essential to us and decisions to close branches are not taken lightly. In recent years, as more digital capability has been introduced, our customers are increasingly using Online, Mobile and Telephone banking.
- over the past 5 years the number of people using HSBC branches has fallen by a third
- 90% of people do their banking online, using our app or by phone
- 99% of cash withdrawals are made at an ATM
As a result, we sometimes have to make the difficult decision to close a branch. HSBC fully supports and follows the industry-wide Access to Banking Standard introduced by UK Finance in May 2017 (and previously the Access to Banking Protocol).
You might be interested in
Mobile banking
Keep track of your balance and transactions when you're on the move.
Express banking
Express banking machines are a quick, easy and secure way to do everyday banking transactions in branch.
Banking made easy
From explaining paying-in slips to learning more about our cheque clearing process, you can discover all the things we've created to make banking easy.
Online banking
Information, demos and troubleshooting guides to help you use online banking and your Secure Key.