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Branch banking

Do your banking in person

If you want to visit one of our branches, you can find the nearest one to you and check the opening times.

Our branch finder also shows what you'll find there, for example 24-hour cash machines or disabled access.

Our branch formats

We now have 3 different formats for our branches. Please take a look at how the formats differ before planning your visit.

Full Service Branch

Support for all your simple or complex banking needs, with access to a counter service, branch colleagues and specialists on site.

You can access: 

  • counter facilities
  • product opening support
  • account servicing, such as payments and statements
  • life event support, such as bereavement or power of attorney
  • cash and cheque machines via self service zones
  • digital education and community support
  • branch specialists for products such as mortgages

Digital Service Branch

Counterless service, with our branch colleagues on hand to help you make the most of our self-service and digital channels.

You can access:

  • product opening support
  • account servicing, such as payments and statements
  • life event support, such as bereavement or power of attorney
  • cash and cheque machines via self service zones
  • digital education and community support

Cash Service Branch

Easy access to cash, with quick, simple transactions through a counter service. Branch colleagues available by appointment to support with banking needs.

You can access:

  • counter facilities
  • product completion support
  • account servicing, such as payments and statements
  • life event support, such as bereavement or power of attorney
  • cash and cheque machines via self service zones
  • digital education

Self service

Our self service machines are easy to use, secure and available in many of our branches. Ask one of our branch colleagues if you need help. Find out more on each machine below:

Cash machines

Day or night, you can use our ATMs to withdraw money, check your balance and more:

  • cash withdrawals
  • print mini statements
  • charity donations
  • money transfers
  • credit card payments
  • balance enquiries

Express banking

You can use our express banking machines to carry out some of your everyday banking:

  • view and print transactions
  • make a payment
  • check your balance
  • transfer money
  • manage standing orders and Direct Debits
  • pay bill

Pay in cash

You can pay in cash using our pay in cash machine. To do this, you will need your HSBC debit card. Ask one of our branch colleagues if you need help.

Pay in cheque

You can pay in cheques using our pay in cheque machine. To do this, you will need to complete a paying in slip along with your sort code and account number or debit card.

You can also pay in cheques easily with the HSBC Mobile Banking app, with a limit of £2,000. You can pay in one or more cheques up to this amount per day. 

What to expect

These sessions will be conducted in a group but your identity as an attendee will remain anonymous. You will have the opportunity to ask us any questions that you may have. We have a number of different sessions you can join including:

Introduction to digital

Get to know more about banking with us digitally, such as on your computer or through your mobile device.

Together against fraud

Learn how to protect yourself against the latest frauds and scams, and what to do if you are suspicious.

Banking beyond the branch

Find out the alternative ways you can manage your finances such as through our app, by phone or at your local post office.

Click here to find out more

HSBC Local

HSBC Local is here to help in a space in local communities.

You can have face-to-face conversations with some of our branch experts in local communities across the UK.

Branch closures

Closure Impact Analysis and Stakeholder Engagement reports

Making sure we have a sustainable branch network that is fit for the future is essential to us and decisions to close branches are not taken lightly. In recent years, as more digital capability has been introduced, our customers are increasingly using Online, Mobile and Telephone banking.

  • over the past 5 years, use of the bank’s branch network by regular customers has fallen by 65%
  • 90% of people do their banking online, using our app or by phone
  • 99% of cash withdrawals are made at an ATM

As a result, we sometimes have to make the difficult decision to close a branch. HSBC fully supports and follows the FCA Finalised Guidance on branch closures (FG22/6) dated October 2022 and the industry-wide Access to Banking Standard introduced by UK Finance in May 2017.

It's easy to answer your query online. Visit our Help page to find out how.