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Make an Insurance Aspects claim

Find out how to make a claim if the worst should happen

Worldwide travel insurance claims

You can make a non-emergency travel insurance claim online or by calling Aviva on:

+44 (0)1603 604 910

Lines are open: Monday to Friday 08:00 to 18:00; Saturday 08:00 to 16:00

For medical emergencies, call:

+44 (0)1603 605 142

For Legal Expenses Claims and Advice Helpline

(+44) 1603 208 533

Lines are open: 24 hours a day, 365 days a year

Documents you may need when making a travel insurance claim

  • Original receipts, bills, cash withdrawal slips, flight and luggage tickets, guarantees, instruction manuals, accident reports, any photographs of your belongings and medical certificates or reports.
  • A police report made as soon as is reasonably possible after discovering a theft or loss.
  • Evidence from an airline that you've reported loss or damage caused by them.
  • Written confirmation from your tour operator or carrier to validate any delays.
  • Evidence that you've been unable to get a refund from elsewhere.

Please note, this is not a complete list as each claim is different. Please read your policy document for full details.

Coronavirus advice

For the latest coronavirus travel guidance, see what’s covered under HSBC Travel Insurance.

Mobile phone insurance claims

You can register your mobile phones and make a mobile phone insurance claim online or by calling Likewize on:

0800 001 4278

+44 1603 606 372 (if calling from outside the UK)

Lines are open Monday to Friday: 08:00 to 20:00

Saturday, Sunday and public holidays: 08:00 to 18:00

Before you call

The IMEI number of your mobile phone will be required if you make a claim.

You can find it by dialling *#06# on your phone’s keypad, on the box or your receipt, or by contacting your network provider.

24-hour motor breakdown assistance claims

For motor breakdown assistance, you can report online or contact the callout helpline on:

0800 001 4279

+44 1603 606 377 (if calling from outside the UK)

Lines are open: 24 hours a day, 365 days a year

What you'll need to hand when you call

  • The exact location of both you and the vehicle, the road it is on or the nearest road junction.
  • The vehicle's make, model and registration number.
  • A contact telephone number.

Policy documents

It's easy to answer your query online. Visit our Help page to find out how.