Aspects Insurance Claims | How To Claim

Worldwide travel insurance claims

Lines are open: Monday to Friday 08:00 to 18:00; Saturday 08:00 to 16:00

For medical emergencies, call:

For Legal Expenses Claims and Advice Helpline

Lines are open: 24 hours a day, 365 days a year

Original receipts, bills, cash withdrawal slips, flight and luggage tickets, guarantees, instruction manuals, accident reports, any photographs of your belongings and medical certificates or reports.
A police report made as soon as is reasonably possible after discovering a theft or loss.
Evidence from an airline that you've reported loss or damage caused by them.
Written confirmation from your tour operator or carrier to validate any delays.
Evidence that you've been unable to get a refund from elsewhere.

Please note, this is not a complete list as each claim is different. Please read your policy document for full details.

For the latest coronavirus travel guidance, see what’s covered under HSBC Travel Insurance.

You can register your mobile phones and make a mobile phone insurance claim online or by calling Likewize on:

+44 1603 606 372 (if calling from outside the UK)

Lines are open Monday to Friday: 08:00 to 20:00

Saturday, Sunday and public holidays: 08:00 to 18:00

The IMEI number of your mobile phone will be required if you make a claim.

You can find it by dialling *#06# on your phone’s keypad, on the box or your receipt, or by contacting your network provider.

For motor breakdown assistance, you can report online or contact the callout helpline on:

+44 1603 606 377 (if calling from outside the UK)

Lines are open: 24 hours a day, 365 days a year

The exact location of both you and the vehicle, the road it is on or the nearest road junction.
The vehicle's make, model and registration number.
A contact telephone number.