Worldwide travel insurance claims
Documents you may need when making a travel insurance claim
Please note, this is not a complete list as each claim is different. Please read your policy document for full details.
For the latest coronavirus travel guidance, see what’s covered under HSBC Travel Insurance.
Lines are open Monday to Friday: 08:00 to 20:00
Saturday, Sunday and public holidays: 08:00 to 18:00
Before you call
The IMEI number of your mobile phone will be required if you make a claim.
You can find it by dialling *#06# on your phone’s keypad, on the box or your receipt, or by contacting your network provider.
Lines are open: 24 hours a day, 365 days a year
What you'll need to hand when you call
- The exact location of both you and the vehicle, the road it is on or the nearest road junction.
- The vehicle's make, model and registration number.
- A contact telephone number.