Mental health and support

It’s important that you let us know if you’re concerned in any way about a mental impairment that might impact how you manage your finances.

Whilst we want everyone to have as much access to their banking as possible, there may be times when you need a little more support. It could be as simple as having a family member or friend come with you when you visit the branch. If so, please tell a member of staff. There are no forms to fill in – you just have to let us know you’re happy for them to accompany you.

You can also empower someone to act on your behalf with your banking, for example by a Power of Attorney or Third Party Mandate. There’s more information about setting up a Power of Attorney.

Alternatively, if you’d like to find out about how others can support you with your finances, and the assistance HSBC offers, there’s more information.

Dementia

We're proud to be working in partnership with Alzheimer's Society and Alzheimer Scotland. Together we are building stronger dementia friendly communities, and are working towards making HSBC a dementia friendly business.

We want our customers to be able to bank in the way that makes them feel most comfortable. That's why many of our staff are Dementia Friends, meaning that they can help support those affected by dementia.

Managing money with dementia

Our ‘Managing your money with dementia’ guide provides helpful information on the ways that we can help people living with dementia, as well as those who support them.

Please note: The information in this document on the different types of third-party access refers to UK-based customers. Types of third-party access may differ in other countries and jurisdictions.