If you’re concerned your mental health is impacting the way you manage your money, we have a range of services available to support you.
Signs you may be struggling
- you feel anxious about reading bank statements, or checking your account balance
- you’re worried about being able to pay bills, or not opening important letters
- your sleep is disturbed because you’re thinking about your finances
- you feel low and anxious, or like there’s no way forward due to your financial situation
- you feel guilty after spending money, or you spend money on things you feel you shouldn’t be
If you’re struggling with challenges like those above, we encourage you to visit your GP or contact a healthcare professional who can help.
You can find someone who may be able to support you through the NHS.
How can we help?
Getting in touch
Lines are open from 08:00–20:00 every day
Calls charges are the same as local rate calls. However, you may want to check with your service provider whether these charges are covered under your existing call plan.
Online banking and Chat service
We have a Chat service so you can speak to someone without having to call. To start a chat with one of our agents, log on to online banking and select the ‘Chat’ button. Or to talk to us through your Mobile app, log on and select ‘Support’ and then ‘Chat with us’.
If you start a conversation through online banking, you can continue through ‘Chat with us’ on your mobile if you need to be on the move.
You can also speak to us through the Chat tab on the side of this page, however we may not be able to support all queries through this channel. If the ‘Chat’ option is not on the side of the page, this means we have no available agents. If this is the case, please try one of the alternative contact options.
Visit a branch
We are offering this service in branches in England, but our services are still limited in Wales, Scotland and Northern Ireland because of Coronavirus measures. We're still here to help, but please call us to get in touch.
Getting help from someone else
If you feel it’s too much to manage your account, you can empower someone to act on your behalf. You need to obtain a Power of Attorney first, or we can arrange to set up a Third Party mandate for you.
If you'd like more information about what a Power of Attorney does, the Citizens Advice website is a good place to start.
If you’d like to find out how a power of attorney works with your bank account, or how to register, visit our Assisting someone with their money page.
Telephone 116 123
Telephone 0300 123 3393
Telephone 0300 500 0927
Telephone 0844 775 774